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About Smart911


Smart911 is a free service used by public safety agencies across the country to enhance communication and response for their community.  It can be used by 9-1-1 agencies to quickly send first responders to the location of an emergency with more information, by emergency management to better plan for and respond to disasters, and by municipalities to send emergency notifications to their citizens.

By creating a Safety Profile for your family, you are providing potentially life-saving information to public safety officials at the time when they need it most.


The 9-1-1 service of Smart911 allows you to create a Safety Profile for your household which will proactively provide details on your family and home that 9-1-1 may need in order to send help in the event of an emergency.

The emergency management service of Smart911 allows you to answer questions about yourself, your family and your household that will help emergency management officials plan for and respond to disasters by being able to understand the needs of their community.

The emergency notification service of Smart911 allows you to opt-in to receive alerts from your community through a variety of communication channels including voice, text or email.

While every community may offer a different combination of services to their citizens, your Smart911 account will allow you to opt-in and manage all services available to you in one place.  Smart911 is free, private and secure and endorsed by citizens, community groups and public safety officials.  Smart911’s availability is constantly expanding as communities across the country are implementing one or all of the three services offered to enhance their public safety services.

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 Why Should I Sign Up for Smart911?

Today over 70% of calls made to 9-1-1 in the U.S. are made from mobile phones, and these mobile phones relay limited information about the caller.  Unlike a landline, a mobile phone does not link directly to an address or include a caller’s name.  9-1-1 call takers are trained to ask specific questions to determine the location of the emergency, who is in need of assistance and other specific details in order to send the correct response teams, tot he correct location, quickly.

These questions can take time, and often during an emergency the caller may not be able to speak, or may be too panicked to effectively communication.  When your Smart911 Safety Profile immediately appears to the call taker, the information you have provided can help the dispatcher obtain the information they need to help you quickly.

Hear the story of one Smart911 user:


 How do I Sign Up?

This video walks you through the process to sign up for Smart911.

To view more videos on the Sign Up process

CLICK HERE


Check Local Availability

Smart911 is free, secure, used by thousands of 9-1-1 centers across the country, and our coverage area is growing every day.

Want to find out if Smart911 is available in your neck of the woods?
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