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Smart Telecommunicator Awards 2015


Smart911 is proud to recognize the professionals behind the 9-1-1 calls. 9-1-1 telecommunicators work tirelessly day in and day out to ensure that each emergency is responded to effectively and every caller receives the assistance they need.

2015 National Winner

Gabby Romero

League City Police Department, TX


On February 5, 2015, Gabby Romero received a 911 call from a suicidal subject with a knife threatening to cut himself. The caller then proceeded to tell Gabby he had cut himself already and wanted to die.  The caller then abruptly disconnected refusing to give his location. Gabby quickly entered the latitude and longitude coordinates into the 911 system to find his location.  After realizing he was not in our jurisdiction, she contacted the neighboring agency and advised them of his location and the information she had gathered during the call. After several minutes, the responding agency called back to let Gabby know that they had contacted the male who had cut his wrist and was in need of medical attention stating it  was Gabby’s knowledge and quick thinking that saved his life.

Regional Honorees

Northeast Region

Gregg Cerrone     Franklin County DES, PA

Gregg Cerrone has always gone above and beyond in teaching of new hires and is dedication to police dispatching is rivaled by none. However an incident that Gregg handled recently is why I am nominating him. On March 3rd at 9:07am, Cerrone received a call about a Winchester Virginia male subject that was living in Greencastle who was sending disturbing messages through Facebook about committing suicide.  The caller had no idea where the subject is located, he only knew the name.  The caller said he only knew he was near Greencastle because the Facebook messages had a geo-location associated with them showing Greencastle.  The caller had no contact information about the subject at all. The caller was able to provide a date-of-birth as well as an ex-girlfriend of the subject as found on Facebook. Cerrone used a 3rd party service to obtain the service provider of the provided cell phone number, called Sprint to attempt to ping the phone.  Sprint was able to provide coordinates with an accuracy of 16 meters.  With accuracy of 16 meters, the subject was located and transported to receive care for an overdose.

Southeast Region

Jeremy Pickett    City of Decatur, GA

Every single firefighter and police officer is relieved and excited when Jeremy is the voice we hear. He always remembers to periodically check on us, repeats traffic back to show he understood, speaks clearly and at a good rate. He gives the emergency crews the needed information before he is asked.  He uses our Smart911 system so we don’t bust doors, but find a key. He helps us to respond accordingly to autistic children. He gets us information when the patient is unconscious. In my entire career, he is the best we have ever had and over 100 emergency personnel will back this nomination.

Central Region

Meghan Smith    Sequoyah County 911, OK

Smith FinalIn the short period of time Ms. Smith has worked for me, she has gone from a part-time dispatcher who was commuting back and forth to college to get her degree, to full time dispatcher, and now supervisor.  Ms. Smith has become an ETC instructor, EMD Certified, and CPR instructor all while working full time here and 2 additional part-time  jobs.  She is also OLETS certified.  She has delivered more than one baby over the phone, has instructed citizens to perform CPR over phone, has followed the EMD protocol giving emergency first aid over phone, and has received several oral commendations from the Fire Chiefs in our area for her abilities.  With her college degree and her work ethic Ms. Smith could work anywhere and command a high salary but has chosen her career here.  And with all her accomplishments Ms. Smith is only 24 years old.  No one could perform any better.

Western Region

Sheri Marshall    Chico Police Department, CA

Sheri Marshall is a passionate dispatcher who has not lost her enthusiasm for the profession in almost 30 years.  She has dedicated herself to being the best dispatcher she can possibly be, and she has committed to training those coming into the profession.  She has a love for life-long learning and for instilling that in others. Her abilities have been recognized on a State level.  She sits on committees with California POST(Peace Officer Standards and Training) to determine curriculum and core classes for training dispatchers.  She does this for both new dispatchers and in-service training for other agencies.   She has taught at police officer and dispatcher academies, imparting her expertise to hundreds of students over the years.  At the same time, she is a hard-charger, front line supervisor, in a very busy university town, with a PSAP that handles over 100,000 calls for service annually!

54 Responses to “Smart Telecommunicator Awards 2015”

  1. Tiffany says:

    Great job liz! Xoxo

  2. DeAndre Parham says:

    DS Ricks is an excellent Dispatch Supervisor and an asset to our Department.

  3. Cheryl Mills says:

    Enjoyed videos, very informative.

  4. Sam Lunetta says:

    Keep up the great work.

  5. Juwana Johnson says:

    Maribel Arias is a great choice

  6. Stephanie Palmer says:

    You’re the best Liz!

  7. Sue Malvin says:

    i want Elizabeth DiBenedetto to answer the phone when I call 911. No doubt she’s got the heart and soul for the most urgent emergency anyone could experience.

  8. Kevin Mcenerney says:

    Great Job Deb Cepeda!

  9. Connie says:

    Great Job!

  10. Aanna Garza says:

    Great Job!

  11. Don Bowen says:

    Lisha Stanley is a tremendous asset not only to our department but the community as well.

  12. Melanie says:

    Awesome job Jeremy Pickett!!!

  13. Kim says:

    Good luck Cami!!! Thanks for all u do

  14. shala comer says:

    Meghan Smith is who I am voting for…she is awesome, educated and professional

  15. zeb says:

    One of the best dispatchers.

  16. Rodney Raines says:

    Lisha you have always set the bar high. Our community as well as agency very lucky to have you. Great job, keep up the good work.

  17. Tim Hazelwood says:

    Go Lisha!!!

  18. Darrell Danley says:

    Lisha Stanley works hard for the people of her county and the great people in her center.She would be most desvering.

  19. Randy Newman says:

    A great person to work with . Very professional in every way!

  20. Lisa Duvall says:

    Annette Ricks is a valuable asset to our Communications Center and to the Chesapeake Police Department. Great job Annette! We are so proud of you!

  21. Stephanie Rezentes says:

    Well deserved Deb

  22. Lauri Che Kelly says:

    Thank you for supporting our students and their families!

  23. Jose Cazarez says:

    Cami Peralta… thats my fav dispatcher. Hands down I know she is the best. Keep up the super job.

  24. Chris phelps says:

    Great job Doug!

  25. Tobathaframe Frame says:

    Jon Brooks is a role model for all Emergency Medical Dispatchers and has handled many calls that have been handled with professionalism, courtesy, and respect to all callers.

  26. Beth Redman says:

    He is an amazing person that has our backs!!!

  27. Michael lacy says:

    Very sincere and patient person.

  28. Mark McLawhorn says:

    Annette Ricks has my vote! Great job Annette!

  29. Pat Uber says:

    Pulling for you

  30. Stephanie Fox says:

    @Melvin Wallace always does an amazing job while working the radio! It’s always a pleasure working with a seasoned dispatcher that possesses so much knowledge of the job! Go Trae!

  31. Angie caughman says:

    Great job!! Keep up the good work.

  32. Sylvia Bowers says:

    Great job Lari from Arlington Tx

  33. Jarret Hetherington. says:

    meghan is a valuable asset to our community. Always going above and beyond the call of duty. Thanks for all you do.

  34. Thomas Whell says:

    Great, hard working civil servant that protects us and our police officers

  35. Kaye DeLeon says:

    She goes above & beyond her duties !

  36. Barry Small says:

    Trae is a great person that knows how to perform under stressful situations as demonstrated in his nomination.

  37. Veronica Hamilton says:

    Great job Amber! Good luck!

  38. Victoria says:

    liz you have always been a role model for me, I’m so proud of you!

  39. Olivia says:

    Thank you all for your service! Go auntie!!

  40. Katy McNamara says:


  41. Ricky Scott says:

    Annette Ricks is an exceptional person and leader. She deserves recognition for her superior efforts.

  42. Jeannie Moore-Payne says:

    Lisha is an asset to Henderson County and a well-deserving candidate.

  43. BETH DAGNONE says:

    Elizabeth DiBenedetto: HANDS DOWN….SHE IS WHO I AM VOTING FOR….

  44. Traci Cellian says:

    Vote for Laura Brannon!!! She deserves it! :)

  45. Lacey says:

    Thank you all for your efforts! You are greatly appreciated!

  46. Jeff Dixon says:

    probably the nicest person I know. Many time I have gone to her with requests and she is always helpful and knowledgeable.

  47. Cecilia says:

    Great job Sheri Marshall

  48. Sam Shabbar says:

    great job ,recognition well deserved

  49. Gayla Warner says:

    SHERI MARSHALL ALL THE WAY – She is the best and one great lady!

  50. Ralph Miller says:

    Vote for Doug Cohron!!!!!!

  51. amber hamilton says:

    Congratulations from Tampa Police! Well deserved win! Keep doing what you’re doing.

  52. Cedric Thomas says:

    Congratulations to all these men and women who do a tireless job day in and day out without asking for anything in return!!!

  53. MVRDA says:

    The Mesilla Valley Regional Dispatch Authority (MVRDA) congratulates all the Winners and Nominees! During National TC Week it is great to see all the unsung heroes who often to do not get the recognition that is deserved. Well done all!

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