Smart911 is proud to recognize the professionals behind the 9-1-1 calls. 9-1-1 telecommunicators work tirelessly day in and day out to ensure that each emergency is responded to effectively and every caller receives the assistance they need.
2015 National Winner
League City Police Department, TX
On February 5, 2015, Gabby Romero received a 911 call from a suicidal subject with a knife threatening to cut himself. The caller then proceeded to tell Gabby he had cut himself already and wanted to die. The caller then abruptly disconnected refusing to give his location. Gabby quickly entered the latitude and longitude coordinates into the 911 system to find his location. After realizing he was not in our jurisdiction, she contacted the neighboring agency and advised them of his location and the information she had gathered during the call. After several minutes, the responding agency called back to let Gabby know that they had contacted the male who had cut his wrist and was in need of medical attention stating it was Gabby’s knowledge and quick thinking that saved his life.
Gregg Cerrone Franklin County DES, PA
Gregg Cerrone has always gone above and beyond in teaching of new hires and is dedication to police dispatching is rivaled by none. However an incident that Gregg handled recently is why I am nominating him. On March 3rd at 9:07am, Cerrone received a call about a Winchester Virginia male subject that was living in Greencastle who was sending disturbing messages through Facebook about committing suicide. The caller had no idea where the subject is located, he only knew the name. The caller said he only knew he was near Greencastle because the Facebook messages had a geo-location associated with them showing Greencastle. The caller had no contact information about the subject at all. The caller was able to provide a date-of-birth as well as an ex-girlfriend of the subject as found on Facebook. Cerrone used a 3rd party service to obtain the service provider of the provided cell phone number, called Sprint to attempt to ping the phone. Sprint was able to provide coordinates with an accuracy of 16 meters. With accuracy of 16 meters, the subject was located and transported to receive care for an overdose.
Jeremy Pickett City of Decatur, GA
Every single firefighter and police officer is relieved and excited when Jeremy is the voice we hear. He always remembers to periodically check on us, repeats traffic back to show he understood, speaks clearly and at a good rate. He gives the emergency crews the needed information before he is asked. He uses our Smart911 system so we don’t bust doors, but find a key. He helps us to respond accordingly to autistic children. He gets us information when the patient is unconscious. In my entire career, he is the best we have ever had and over 100 emergency personnel will back this nomination.
Meghan Smith Sequoyah County 911, OK
In the short period of time Ms. Smith has worked for me, she has gone from a part-time dispatcher who was commuting back and forth to college to get her degree, to full time dispatcher, and now supervisor. Ms. Smith has become an ETC instructor, EMD Certified, and CPR instructor all while working full time here and 2 additional part-time jobs. She is also OLETS certified. She has delivered more than one baby over the phone, has instructed citizens to perform CPR over phone, has followed the EMD protocol giving emergency first aid over phone, and has received several oral commendations from the Fire Chiefs in our area for her abilities. With her college degree and her work ethic Ms. Smith could work anywhere and command a high salary but has chosen her career here. And with all her accomplishments Ms. Smith is only 24 years old. No one could perform any better.
Sheri Marshall Chico Police Department, CA
Sheri Marshall is a passionate dispatcher who has not lost her enthusiasm for the profession in almost 30 years. She has dedicated herself to being the best dispatcher she can possibly be, and she has committed to training those coming into the profession. She has a love for life-long learning and for instilling that in others. Her abilities have been recognized on a State level. She sits on committees with California POST(Peace Officer Standards and Training) to determine curriculum and core classes for training dispatchers. She does this for both new dispatchers and in-service training for other agencies. She has taught at police officer and dispatcher academies, imparting her expertise to hundreds of students over the years. At the same time, she is a hard-charger, front line supervisor, in a very busy university town, with a PSAP that handles over 100,000 calls for service annually!