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What is Smart911?


Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that can provide information to 9-1-1 and emergency management officials during an emergency.  Smart911 offers 3 services to communities, the ability to provide additional information during a 9-1-1 call in order to enhance emergency response, the ability to answer questions for emergency management to better plan for and respond to disasters, and the ability to opt-in and receive emergency notifications from your community.

Each community may utilize one service, or any combination of the 3 services to improve public safety in their community.  When a citizen signs up for Smart911 and creates a Safety Profile, they have the ability to opt-in to any of the services that their community offers, all within one account.

9-1-1 Service

The 9-1-1 service allows build your Safety Profile to include any information they want 9-1-1 to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location.

Emergency Management Service

The emergency management services allows you to answer questions asked by your local emergency management agency that will allow officials to plan for adequate resources in the event of a disaster, and respond effectively to those in need in the event of a disaster.

Emergency Notification Service

The emergency notification service allows you to opt-in to receive alerts from your community through a variety of channels which may include voice, text or email.

At a time when seconds count, being able to provide public safety with all details that could impact response at the time of an emergency could be the difference between life and death.

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What is a Safety Profile?

A Safety Profile is a set of information about an individual, or a household that is contained within one account on Smart911.com.

Information that is valuable to 9-1-1 services can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and even emergency contacts.

Information that is valuable to emergency management can include details about the household such individuals who require electricity for medical needs, individuals who need assistance evacuating their home, and sheltering needs for all citizens and pets in the event of a disaster or evacuation.

Information that is valuable for emergency notifications can include all phone numbers for individuals in a household, and a preferred communication method.
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How Does Smart911 Work?

Smart911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available in the event you cannot verbally provide them.

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 Where is Smart911 Available?

Smart911 is available in hundreds of communities across the U.S. with our coverage area growing every month. To see what services are offered in your area, you can search via Zip Code.

The 9-1-1 service of Smart911 is a national service and anytime you dial 9-1-1 across the country and your call is answered by a 9-1-1 center offering Smart911 your profile will be available. Even if Smart911 is not currently available in your residential zip code public safety officials urge you to create a Safety Profile. Once created, if you work, visit or travel through any area with Smart911 your profile can offer valuable details to assist you during an emergency.

 


How Does Smart911 Help?

Smart911 is a service that can benefit all citizens in any type of emergency. While Smart911 is for all, there are several populations for which Smart911 is a necessary resource in order to facilitate fast and accurate communication with 9-1-1.
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