Video Coverage

LOUISVILLE, Ky. (Aug. 15, 2016) — Public safety officials from Jefferson, Bullitt, Oldham and Washington counties announced today new enhancements to the region’s emergency notification system. The new free service allows individuals and families to sign up online to receive emergency notifications and to provide key information to 9-1-1 call takers during an emergency. The […]

Aug 15, 2016

Ottawa County, along with Kent, Allegan and Van Buren counties, have told the state they are actively working to implement text-to-911. “We’ve been looking at implementing texting for a little while now, some other folks in the state and throughout the country have implemented it. We do have it on our radar screen to have […]

Jul 13, 2016

  The program also includes Smart911, which lets residents create a profile that will automatically populate on the dispatch operator’s screen when you dial 911. The profile can contain information such as names and ages of people in your household, any special medical needs, vehicle information and pets. Smart911 can give first responders more information about […]

Jul 8, 2016

  ROUND ROCK, Texas (KXAN) — In the digital age that we live in, it seems like information overload can be a problem, but in the case of Smart911, the more information the better. Smart911 just launched Thursday in Round Rock. When you sign up online, a profile about you pops up when you call 911. […]

Jun 23, 2016

The weekend of April 23rd, Berlin received a 9-1-1 call from a mobile phone, where arguing and screaming were clearly heard in the background. The caller hung up before an exact location could be determined. The 9-1-1 caller did not answer the follow up calls. However, she responded, “Yes, please send help,” to Berlin’s outbound […]

May 15, 2016

RICHMOND, Ky. (WKYT) – The death Music Icon Prince brought to the forefront a possible disconnect in a cellphone’s ability to connect with 911 dispatchers. A portion of the transcript from the day Prince died says: UM: We have someone who is unconscious. D1: Okay, what’s the address? UM: Um, we’re at Prince’s house. D1: […]

May 12, 2016

  Cell phones don’t show an exact address. Combine that with a person who cannot talk because of a medical issue.  Lt. Jackson Mitchell says every minute that ticks by has officers wondering, “Are we going to get there in time?” Leander police have just launched a system that eliminates the guess work. It’s called Smart911. Leander […]

Mar 30, 2016

LEANDER, TEXAS – Dispatchers with the Leander Police Department began using Smart911 on Monday, allowing them to view a caller’s profile when they call 911. The program is voluntary, and authorities said the information provided by citizens will help them in an emergency. Such information would include the number of people living in a home, […]

Mar 15, 2016
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 To sign up or learn more about Smart911, go to

Oct 26, 2015
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It’s been almost a year since Dan Hoffman was rescued from his burning home. Smart911 gave first responders critical information that helped save his life.

Oct 23, 2015