A Dispatcher Receives SmartSave Award in Recognition of His Efforts to Deliver Help to a Veteran in Crisis. Dispatcher John Wiechethal from Ionia County Central Dispatch is being recognized for his outstanding efforts to aid an individual in need using Smart911, the County’s lifesaving 9-1-1 service.
On August 26, 2016 Polly took a call from a distraught parent stating her daughter was suicidal and had left in a vehicle. The daughter began texting her mother that she was going to crash her car to kill herself. Hooker asked the mother for her daughter’s cell phone number and once Hooker got the appropriate help started, she initiated a text to the daughter
On August 8, 2016 Graham received an abandoned call from a 15 year old female. Graham tried to call her back but she refused to answer her cellphone to verify her condition.Graham then reached out to her by initiating a text session through the Smart911 platform.
Smart911 provides 9-1-1 call takers with improved data and communications on each call. The platform functions allow 9-1-1 call takers to text any mobile phone that calls in during events where callers are unable or don’t feel safe to speak. Heydenburk, McNinch and Hoeve all utilized this feature to gain lifesaving information and help resolve emergency situations.
9-1-1 Dispatchers Kathy Heydenburk, Jenny Mcninch, and Becky Hoeve, from the Ionia County Central Dispatch are being recognized for their outstanding efforts to aid a citizens in need using Smart911, the County’s enhanced 9-1-1 service.
Lettner answered a 9-1-1 call from a third party caller stating there was something wrong with her friend and that she had taken some pills but was not with her friend. The caller could not provide an exact address but relayed the street her friend lived on
On July 31, 2016, Gutierreze received an abandoned 9-1-1 call from a mobile phone. Attempted to reconnect with the caller, however there was no answer, she then initiated a text session with the 9-1-1 caller via Smar911Chat.
On June 20, 2016 Conway received a 9-1-1 call and the profile immediately popped up, a female that was distraught when she called 9-1-1. The female caller kept saying that she was in a bad way and didn’t think that she could go on
On June 10, 2016 Booker received a 9-1-1 from an elderly caller who was severely disoriented and unable to communicate. The caller was having difficulty breathing and was unable to speak clearly.
On June 20, 2016, Hearld received a 9-1-1 call that was immediately disconnected from a mobile phone. Hearld called the phone number back and when she connected with the caller quickly ascertained that a domestic situation was in progress. The caller did not feel safe giving out information and was extremely distraught and difficult to understand, however Hearld used the Smart911 profile to access the location and send police. Using the Smart911 profile allowed Hearld to dispatch responders faster by having a ready location listed and premise information.