Stories

On Thursday, June 29th, Mountain Valley Emergency Communications Center received a call from a female asking for them to “send the news”. Her cryptic request prompted dispatcher David Geraghty to ask if she needed police assistance or emergency help to which the caller responded “yes”.

Jul 31, 2017
Seattle Police Badge

On Saturday April 1st, dispatcher, Cherie Steadman received an abandoned 9-1-1 phone call from a cell phone.  Steadman then followed Seattle Police Communications’ policy and sent a Smart911 Chat to the phone, advising that an abandoned 9-1-1 call had been received and that if there was an emergency to call back right away.

Jun 21, 2017
Garland county Badge

On February 16th, Samantha Pittman from Garland County Sheriff’s Office received a call transferred from Saline County 911 Dispatch. After listening to the commotion on the other end of the line Pittman heard the caller begin to whisper. The call was from a woman who was being assaulted by her husband. She explained that her husband had left the room but was fearful that he would return.

Jun 21, 2017
Carroll County SmartSave

On Wednesday, Jan. 25, Sheriff Randy Mayfield, Chief Deputy Maj. George Frye and County Judge Sam Barr presented several members of Carroll County Central Dispatch with the Rave SmartSave Award, designed to honor call-takers and emergency responders for their quick thinking and ability to utilize Smart911 to improve the outcome of emergency situations.

Mar 8, 2017
Presentation of SmartSave Award

Kim Bowman and Jamie Hohn were given the Rave SmartSave Award created to honor 911 dispatchers for their dedication and excellence while responding to a citizen emergency.

Mar 8, 2017
Presentation of Award

A Dispatcher Receives Rave SmartSave Award in Recognition of His Efforts to Deliver Help to a caller having a seizure. Dispatcher Gudrun Hughes from the Chamblee Police Department is being recognized for her outstanding efforts to aid an individual in need using Smart911, the County’s lifesaving 9-1-1 service.

Mar 8, 2017
Ionia logo

A Dispatcher Receives SmartSave Award in Recognition of His Efforts to Deliver Help to a Veteran in Crisis. Dispatcher John Wiechethal from Ionia County Central Dispatch is being recognized for his outstanding efforts to aid an individual in need using Smart911, the County’s lifesaving 9-1-1 service.

Sep 29, 2016
Ottawa County dispatch

On August 26, 2016 Polly took a call from a distraught parent stating her daughter was suicidal and had left in a vehicle. The daughter began texting her mother that she was going to crash her car to kill herself. Hooker asked the mother for her daughter’s cell phone number and once Hooker got the appropriate help started, she initiated a text to the daughter

Sep 23, 2016
Van Buren Seal

On August 8, 2016 Graham received an abandoned call from a 15 year old female. Graham tried to call her back but she refused to answer her cellphone to verify her condition.Graham then reached out to her by initiating a text session through the Smart911 platform.

Sep 23, 2016
Ionia logo

Smart911 provides 9-1-1 call takers with improved data and communications on each call. The platform functions allow 9-1-1 call takers to text any mobile phone that calls in during events where callers are unable or don’t feel safe to speak. Heydenburk, McNinch and Hoeve all utilized this feature to gain lifesaving information and help resolve emergency situations.

Sep 23, 2016