9-1-1 Dispatchers Kathy Heydenburk, Jenny Mcninch, and Becky Hoeve, from the Ionia County Central Dispatch are being recognized for their outstanding efforts to aid a citizens in need using Smart911, the County’s enhanced 9-1-1 service.
Lettner answered a 9-1-1 call from a third party caller stating there was something wrong with her friend and that she had taken some pills but was not with her friend. The caller could not provide an exact address but relayed the street her friend lived on
On July 31, 2016, Gutierreze received an abandoned 9-1-1 call from a mobile phone. Attempted to reconnect with the caller, however there was no answer, she then initiated a text session with the 9-1-1 caller via Smar911Chat.
On June 20, 2016 Conway received a 9-1-1 call and the profile immediately popped up, a female that was distraught when she called 9-1-1. The female caller kept saying that she was in a bad way and didn’t think that she could go on
On June 10, 2016 Booker received a 9-1-1 from an elderly caller who was severely disoriented and unable to communicate. The caller was having difficulty breathing and was unable to speak clearly.
On June 20, 2016, Hearld received a 9-1-1 call that was immediately disconnected from a mobile phone. Hearld called the phone number back and when she connected with the caller quickly ascertained that a domestic situation was in progress. The caller did not feel safe giving out information and was extremely distraught and difficult to understand, however Hearld used the Smart911 profile to access the location and send police. Using the Smart911 profile allowed Hearld to dispatch responders faster by having a ready location listed and premise information.
“This is a great example of how Smart911 delivers more tools to ensure residents are getting the help they need.” Director Smith continued, “In this particular case, the female caller did not feel safe communicating with 9-1-1 in front of her abuser. The Chat feature of Smart911 enabled McKillen to initiate conversation and obtain important details like location and premise information without further endangering the caller.”
On June 1, 2016, Godbey received an abandoned 9-1-1 call from a mobile phone. The initial call back went to voicemail so Godbey initiated a text session via Smar911 Chat. The caller did not immediately respond but later replied and confirmed that she did have an emergency.
On April 23rd, Amanda Berlin, a Tuscola County Central Dispatch telecommunicator, received 9-1-1 call from a mobile phone, where arguing and screaming were clearly heard in the background. The caller hung up before an exact location could be determined. The 9-1-1 caller did not answer the follow up calls. However, she responded, “Yes, please send help,” […]
On January 12, Steven Burkins from York County, Pennsylvania received an emergency 9-1-1 call from a female who was unable to communicate. Burkins could hear fighting and crying in the background and knew the woman needed help. Since the call came from a mobile phone, Burkins was only provided the latitude and longitude, not an […]