Chamblee Dispatcher Uses Smart911 To Text With Caller Having a Seizure


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On November 29th operator Gudrun Hughes received a 9-1-1 call that was immediately disconnected. The caller proceeded to call in several more times, always hanging up before providing any information about their situation. Hughes reached out several times with the Smart911 Chat feature, texting the caller after several disconnects. Finally, the caller responded to the texts and Hughes was able to get a location from the caller and ascertain that there was a medical emergency. The caller was having seizures due to alcohol and heroin detox. Hughes dispatched EMS and police to the caller who received much needed immediate medical assistance.

Operator Hughes was persistent and her tenacity and skilled use of Smart911 made a difference in providing medical assistance to a resident in need.

Hughes was awarded the Rave  SmartSave award because she utilized the Smart911Chat  feature to overcome the limitations of the current 9-1-1 infrastructure and quickly provide help to a person in need.