Domestic Violence Victim Rescued by Dispatcher using Smart911Chat
On July 31, 2016, Gutierreze received an abandoned 9-1-1 call from a mobile phone. Attempted to reconnect with the caller, however there was no answer, she then initiated a text session with the 9-1-1 caller via Smar911Chat. After minutes of silence, Gutierreze received a response by text. The 9-1-1 caller said that she was being threatened and confirmed that the male suspect was still on scene. Gutierreze quickly responded to gain the address and then dispatched help. She then continued the text conversation and obtained the name of the male and his relationship to the caller. During the text conversation the male subject left the premises and the caller then felt comfortable dialing 9-1-1.
The lack of information provided on mobile 9-1-1 calls can be a major hurdle for 9-1-1 call takers trying to send help in life or death situations. Gutierreze received the SmartSave award because she overcame the limitations of the current 9-1-1 infrastructure by utilizing Smart911’s Smart911Chat feature to provide help faster.