Smart911 in DuPage County


Smart911 is an important and lifesaving service that everyone in your community can benefit from.  Smart911 is offered to all residents in Dupage County free of charge.  In efforts to expand awareness of this life-saving service, we have materials available for distribution through several community channels. This community outreach program has been designed to build upon resources you may already have available to you first, and then create new opportunities that will extend your reach into the community.

Need an intro to Smart911?  Check out this piece from Good Morning America:

Smart911 was first announced in DuPage County in 2011, allowing citizens to create a safety profile for enhanced emergency response.  The program has been steadily increasing in awareness, citizen participation and value to the DuPage county dispatcher centers ever since.

DuPage County News:

60 Seconds to Safety  

Smart911, Enhanced services 

Smart911 to become available across DuPage County

Database allows residents to share extra information during 911 calls

DuPage’s Smart911 Could Provide Extra Help in Emergency

Smart911 Being Adopted by Growing Number of Communities

Fun Facts:

  1. DuPage County was the first location in Illinois to implement Smart911
  2. Since the DuPage implementation, additional Illinois locations include Naperville, Village of Hillside, Mendota, St. Clair County and Cook County
  3. Over 18,000 calls have had a Smart911 profile attached since the launch in 2011
  4. A Smart911 Profile assisted an Addison dispatcher during a domestic incident.  Read the story here


Local Dupage Marketing Coordinator:  Sarah Hoban 

Smart911 Community team:

Smart911 technical support: 

*please note that these web pages are intended for internal use and not to be shared or posted to the public


Outreach and Education

In order to continue to increase awareness of Smart911 and encourage citizen participation we have several tools available for your use in local efforts.

Dupage County Custom Marketing Materials

Smart911 Customer Marketing Portal


SmartSave Award

Anytime a dispatcher or responder is able to use the Smart911 platform to assist on a call, they are eligible for a SmartSave Award.  This includes the use of a citizen Safety Profile, a Facility Profile, Smart911Chat or Smart911Notes.

SmartSave Award Info


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