Knox County Upgrading 911 Service To Keep Residents Safer
GALESBURG, Ill. (KWQC) – Smart911 is a new emergency service that is now available to people in Knox County.
“I think it’s important because we’re enhancing that basic service that would be provided to us on that cell phone,” Vicki Miller, the Galesburg/Knox County 911 Coordinator, said.
Now when people in Knox county call 911, they can count on getting the help they need faster than ever.
“Smart911 gives you control of the information that you want 911 and first responders to see and to have available for them at the time that you need it,” Miller said.
She says when a person calls 911 from a cell phone without the service, they usually only see that person’s phone number.
By signing up for a free profile online, Smart911 provides first responders with the information they need as soon as you make that call for help.
“It’s not only for the people [who] are creating their profile, but that dual benefit is for the dispatcher who immediately has to gather information and create that picture for the first responder whether it’s police, fire or EMS,” Miller said.
People can include information like where you live, what medications you’re taking, and pictures of yourself or your home.