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Seattle Police Badge

On Saturday April 1st, dispatcher, Cherie Steadman received an abandoned 9-1-1 phone call from a cell phone.  Steadman then followed Seattle Police Communications’ policy and sent a Smart911 Chat to the phone, advising that an abandoned 9-1-1 call had been received and that if there was an emergency to call back right away.

Jun 21, 2017
Garland county Badge

On February 16th, Samantha Pittman from Garland County Sheriff’s Office received a call transferred from Saline County 911 Dispatch. After listening to the commotion on the other end of the line Pittman heard the caller begin to whisper. The call was from a woman who was being assaulted by her husband. She explained that her husband had left the room but was fearful that he would return.

Jun 21, 2017

Residents in Ipswich, Stoneham, Wakefield, and Winthrop are Encouraged to Sign Up For the Free Service That Provides Emergency Responders With More Information to Save Time and Save Lives

Jan 25, 2017

Livingston County’s Central Dispatch is launching two new safety initiatives to better protect county residents during emergencies: Text-to-911 and Smart911.

Jan 25, 2017

When you call 9-1-1, dispatchers are trying to get all the information they can to get you help. They need things like your address or if you have any medical conditions.

Jan 25, 2017

The Mountain Valley Emergency Communication Center in New Jersey, which covers the city of Summit, the borough of New Providence and the township of Millburn, was the first in the state to adopt Smart911 in late 2015.

Jan 25, 2017

Poinsett County authorities are now working on building a population map to help residents who call 911 get the help they need in a faster way. According to a media release from Sheriff Kevin Molder, the department is now using the Smart911 system.

Jan 25, 2017

Unlike a landline, which gives 911 your address, cell phone calls don’t provide location information. With 70 percent of emergency requests now coming from cell phones, that is just one part of an information gap the Ipswich Police Department wants to close.

Jan 25, 2017

To improve public safety response and preparedness, municipalities are signing up for an enhanced 911 solution that provides emergency dispatchers with more information about participating callers. The Smart911 service lets users create an online safety profile that includes any information on themselves, their families or households that they would want 911 response teams to have […]

Dec 23, 2016

Sometimes a few minutes can make the difference between life and death. Most people know to call 9-1-1 in an emergency, but in a trauma situation, callers often can’t think or speak clearly enough to give dispatchers the information they need to send the right kind of help, quickly. Attendees at a recent “Coffee with […]

Dec 20, 2016