Pulaski County Announces Enhanced 9-1-1 Service with Smart911


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PULASKI COUNTY

JOINT 9-1-1 COMMUNICATIONS CENTER

802 EAST MAIN STREET PULASKI, VA 24301

 

Public Safety Officials Encourage Residents to Sign Up for the Free Service to Be Better Prepared for an Emergency

 

Public safety officials in the CouPulaski Sealnty of Pulaski are excited to announce that Smart911+ Alert is now available to all individuals and families. Smart911 is a free service that allows individuals to create a Safety Profile for their household. Profiles can include any information they may want 9-1-1 call takers and first responders to have in the event of an emergency, then if they need to dial 9-1-1 their Safety Profile will immediately display on the call taker’s screen, saving critical seconds and even minutes in response time. Coupled with Rave Alert individuals can receive notifications on potentially hazardous situations involving weather, traffic and other emergencies.

“Smart911 has helped save lives and positively impact emergency situations nationwide,” said 9-1-1 Executive Director Chris Akers. “The key information provided in a Smart911 Safety Profile enables us to know exactly where we are going and who we are looking for. Sending notifications through Rave Alert allows us to keep the public informed of emergencies and how to be prepared and stay safe.”

Smart911 allows individuals to create a Safety Profile at www.smart911.com for their entire household that includes as much or as little information they want 9-1-1 and response teams to know. Their Safety Profile is only displayed to the 9-1-1 call takers when individuals dial 9-1-1 and allows them to send the right response teams to the right location with the right information. Responders can be aware of many details they would not have known previously. Now, fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions and police can have the photo of a missing child in seconds rather than minutes or hours.

Individuals can also opt-in for Rave Alert which allows citizens to receive timely and actionable emergency alerts via email, text or voice message on their cell phones. Individuals decide how much information they want to provide when they sign up and it is stored on the Smart911 secure online system. They can also identify when and how they are alerted and communicated with before, during, and after emergencies.

“Citizens will receive notifications that will improve safety in our county and help inform residents of potentially lifesaving actions they may need to take in an emergency,” said Executive Director Akers. “The information in Smart911 Safety Profiles and the emergency notifications allows both residents and first responders to be better informed in an emergency situation.”

With Smart911 and Alert the community is more aware and better prepared in the event of an emergency. Smart911 enables citizens to link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response. All information is optional and the citizen has the ability to choose what details they would like to include.

Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Contact:

Bradley D. Nester – Deputy Director 540-440-0367 | 540-980-7800 | E-mail: bnester@pcva911.org


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