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Cast Your Vote: Smart Telecommunicator Awards 2016

Picture of Katharine Dahl

[vc_row][vc_column][vc_column_text]Who do you think should be this year's Smart Telecommunicator? Read through the below finalists and cast your vote for one winner.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Northeast Region" font_container="tag:h1|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_separator][vc_custom_heading text="Ryan Culver
Ottawa County Central Dispatch Authority
West Olive, Michigan" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Ryan Culver is a two year employee with Ottawa County Central Dispatch.  In the short time that Ryan has been part of the team he has significantly impacted his peers and supervisors.  His quality of work during a shift is that of a seasoned employee.  He is sure to pay attention to the small details.  This consideration to detail is reflected in his quality assurance checks. Ryan was above average among his peers.  He is consistently looking to make improvements within the center.  These are typically responsibilities that fall outside his job description as a telecommunicator.  Ryan has also been recognized by our community as a life saver.  Over the phone he conducted CPR with a caller who completed 600 chest compressions prior to first responder arrival.  With Ryan's assistance, he kept this caller encouraged and engaged not to give up.  Just a short time later Ryan was able to meet that patient at a township function, where he was also recognized for saving her life.  During Ryan's time with the organization, he has proven to be a self-motivated and influential employee.

Vote for Ryan[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Francis D'Huyvetter
Eaton County Central Dispatch
Charlotte, Michigan" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Francis was honored for his outstanding efforts to aid a citizen in need, using Smar911 in July of 2015. On June 18, Dispatcher D'Huyvetter received a call from a woman stating that her daughter was in a dangerous situation in an apartment with a male subject and was not able to call 9-1-1, only send texts to her mother.  Dispatcher D'Huyvetter utilized an alternate form of communication by texting the woman's mobile phone from the 9-1-1 console through the Smart911 service.  The woman was able to provide information on her location and the male subject within the apartment as well as descriptions of his weapons.  Police officers were dispatched to her location where she was instructed to open the door via text message.  Officers arrested the male subject and the woman was removed from the scene safely.   Dispatcher D'Hyuvetter consistently utilizes Smart911 services to aid the citizens of our county, and is an integral part of training our new dispatchers on how to use Smart911 services.

Vote for Francis[/vc_column_text][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Deonica Henderson
Office of Unified Communications
Washington, DC" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Acknowledging the excellent use of the medical protocol by Universal Call Taker Deonica Henderson, in assisting a 911 caller with the delivery of a baby on 2/26/16, at 0115 hours, for the location of 5364 Ames ST NE.  She received a call from a mother indicating that her daughter was having increasing labor pains, her water had broken, and the birth of the child was imminent.  The  mother advised that the daughter was sitting on the commode at the time of the 911 call, for which she was immediately instructed by Ms. Henderson to lay on her back. Before medical service could arrive, the baby was delivered.  Ms. Henderson maneuvered through all ten childbirth post instructions, including one of the most important instructions on how to tie the umbilical cord.

Ms. Henderson's calm demeanor greatly assisted in ensuring that all her verbal instructions were understood and followed perfectly by the caller.The mother and child were transported to Prince George's Hospital for follow-up treatment in good condition. Ms. Henderson made a follow up call to the mother on her day off to check on her condition.  She was very happy to hear from her and conveyed the excellent job she performed.

Vote for Deonica[/vc_column_text][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Kelly Jenkins
Office of Unified Communications
Washington, DC" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]The Office of Unified Communications forwards the Smart Telecommunicator Award nomination for Kelly Jenkins for the extraordinary manner in which he performed his duties during three (3) separate events.  On December 11, 2015, Mr. Jenkins handled several priorities wowing his co- workers and Supervisors as a whole who applauded his professionalism, attention to detail, and patience during back to back to back priority events.  The very next day, he dispatched units to an attempted robbery of the Wells Fargo bank with the suspect fleeing the location.  Shortly afterwards, Mr. Jenkins dispatched units to another PNC bank location for a confirmed robbery.  Mr. Jenkins was able to match the lookout information given to link the 2 robberies together which leaded to an apprehension made.  Before he could sit back and enjoy his accomplishment, Mr. Jenkins dispatched units to yet another robbery at the Dollar Plus location with another apprehension made.  His professionalism, vast knowledge of his craft, and a keen ability to multi- task were all on display.  Mr. Jenkins goes about his daily duties in a calm and efficient manner which places his Supervisors at ease knowing that he is in full control of any given emergency event.

Vote for Kelly[/vc_column_text][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Jennifer Matthews
Ottawa County Central Dispatch
West Olive, Michigan" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Jennifer Matthews has been with Ottawa County Central Dispatch for over 10 years.  For the last six years Jennifer has served as a Certified Training Officer (CTO) training numerous new hires and sharing her expertise with them.  In 2015 Jennifer was recognized by local fire and law enforcement officials for the role she played in the successful outcome of two separate incidents.  In March Jennifer provided lifesaving CPR instructions to a caller for a period of time until responders arrived.  As a result of Jennifer's instructions, this citizen has since returned home from the hospital and is now living a normal life.  In June, Jennifer used the chat feature in Smart911 to contact a suicidal male who was evading police.  This subject's intent was "suicide by cop" as he was armed.  Jennifer was able to calm down the situation using her communication skills.  She persuaded him to call 911 and after an hour of communicating with him, she convinced him to surrender peacefully.  Matthews has a history of positive interactions, leadership skills, and dedication to the community.  Jennifer was encouraged to pursue additional administrative responsibilities and was recently promoted as a shift supervisor.

Vote for Jennifer[/vc_column_text][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Valerie Smith
Roscommon County Central Dispatch
Roscommon, Michigan" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]In the early morning hours of July 15, 2015, Valerie, "Val," received a cellular 911 hang-up call.  She was able to establish a voice conversation with a teenager who expressed she was too afraid to speak.  Using Smart911's text-chat feature Val was able to determine the young lady had been assaulted and the assailant was still present.  Val maintained the chat conversation, gathering critical information surrounding the call until the caller was able to get to a safe location and reestablish a voice conversation.  Quick thinking and using Smart911 made it possible for this young lady to be located quickly and receive the help she needed

Vote for Valerie[/vc_column_text][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Southeast Region" font_container="tag:h1|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_separator][vc_custom_heading text="Danielle Casteel
Orange County Sheriff's Office
Orlando, Florida" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]At 0350 hours on September 16, 2015, PST Casteel fielded a call from a female on a cell phone.  The female was obviously in distress and started to whisper that someone was in her residence.  Her whispering was barely audible: however, PST Casteel ascertained that she was in her apartment.  She determined complex name by paying attention to her 911 screen as well as CAD showed the apartment complex name.  She quickly sent the call up to the radio with a generic address and the apartment number.  With a slight prompt from the dispatcher, she asked yes and no questions to pinpoint the correct building, where the caller was inside, how the suspect entered the apartment and that he was still present.  The responding units were able to find the correct apartment based on the directions provided, made entry into the apartment and subsequently made an arrest without incident.  Had it not been for the diligence that PST Casteel showed throughout the 911 emergency, this call could have ended much differently as the suspect, at one point, was going through the closet where the caller was hiding and he did not find her.

Vote for Danielle[/vc_column_text][vc_custom_heading text="Jeff Andress
Alachua County Sheriff's Office
Gainesville, Florida" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Jeff's professionalism and knowledge are visible in each task he handles. One example of this is on January 16, 2016 Jeff was working the dispatch position when he received a hostage/abduction call for service. The caller reported that a 4 year old had been taken and was currently with the suspect. They were thought to be on a greyhound bus and Jeff immediately began to work at researching any information that was available to him. He contacted greyhound and was given their bus tracking website, once on the site Jeff realized the bus was in the state of Georgia. Jeff made contact with the Georgia State Police and remained in constant contact with them for over 30 minutes until after their officer located the bus, arrested the suspect and took custody of the child. Due to the nature of this call Jeff had two Sergeants and a Lieutenant over his shoulder waiting for updated information. He remained calm during the entire incident was able to update the units with ease. Jeff has been an inspiration to those around him and leads them by example, his commitment and love for his profession places him amongst few.

Vote for Jeff[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Lisa Bilbao
Coral Springs Police Department
Coral Springs, Florida" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Lisa received a 911 call at 15:37 on Dec 29, 2015 from a hysterical female who advised that a male had passed out. Lisa quickly ascertained if the male was not breathing and initiated Caller Aid CPR. Lisa continued to instruct the female caller in CPR until the first Rescue Units arrived. Approximately 30 minutes later Coral Springs Fire Rescue called into the Coral Springs Police Departments 911 Communications Center to advise that they got a pulse back and wanted to acknowledge Ms. Bilbao's efforts in continuing CPR with the 911 caller. Lisa's actions directly affected the survival of this patient.

Lisa was recognized during the year by her Shift Supervisors for excellent teamwork during extremely busy shifts with high priority calls.

Lisa is a State of Florida Certified Telecommunicator on Charlie Shift (1500-2300). On Lisa’s last evaluation Customer Focus, Empowerment and Continuous Quality Improvement ratings were rated at meets or exceeds expectations.

Lisa is a member of the Coral Springs Police Departments Communications Training Officer Team. She has been a Training Officer with our about 5 years. During the past year Lisa was part of a team of CTO’s that completed training on new hires at the agency.

Vote for Lisa[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Matthew Hines
Orange County Sheriff's Office
Orlando, Florida" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]On December 12, 2015 Matt dispatched units to a residential burglary attempt in progress where an unknown women was attempting to gain access into a residence in the city of Edgewood. He had units and on scene within 4 minutes of the initial call, he gave constant updates over the air as they placed in the call  to include the caller's husband was armed with a gun. The responding units quickly apprehended the suspect down the block from the address and made an arrest. Matt also had to make a notification to the fire department as the female had injured her hand when she broke the window in the door. Matt  was handling 17 other calls during this one where he needed to keep units up to date with what was happening with those situations. Matt did a great job keeping the lines of communication open and as well providing updates in a timely manner. Matt never lost his composure and his actions on this call lead to a positive outcome with no one getting seriously hurt. It is for the reasons listed Matt should be recognized.

Vote for Matthew[/vc_column_text][/vc_column][vc_column][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Franky Garcia
Orange County Sheriff Office
Orlando, Florida" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]When working some overtime on 911, Franky answered a 911 call from a Spanish speaking woman complaining of health problems.  When Franky transferred her to Fire Rescue, his instincts told him to stay on the line.  When he transferred her to FD they told him they didn't have a Spanish speaker available so Franky offered to translate.  Come to find out the woman was having a heart attack!  Thank's to Franky's instinct and dedication, he took the extra step, expedited her call, and was able to explain to her everything the Fire Department was trying to do and keep her talking until the Paramedics found her residence.  Franky's dedication to duty may have saved her life!

Vote for Franky[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Damaris Hernandez
Orange County Fire Rescue Department
Winter Park, Florida" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Recently, while at lunch, I had a citizen approach and ask if I could help facilitate him in meeting the 911 Call Taker that saved his life. He tearfully explained to me his cardiac history and the events that led up to his wife having to call us for rescue. Went on to state, "I wouldn't be standing here now, if it wasn't for 911 and OCFRD." Damaris displayed the utmost professionalism throughout this call despite an abusive and challenging caller. Damaris rapidly recognized  the need for lifesaving measures and initiated CPR direction on the patient within 1 minute 40 seconds of receipt time. This patient ended up being an EMDE/Code, with clearly a positive outcome. The caller ended up being one of our Department's very own firefighters. Damaris' on-duty actions resulted in the saving of a life. She was awarded OCFRD's prestigious Life Saving Award by our Fire Chief. She was also featured as a "Hero Behind the Headsets" in OCFRD's quarterly newsletter.

Vote for Damaris[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Keith Mobley
Orange County Fire Rescue Department
Winter Park, Florida" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]On July 18th, 2015, Keith answered a 911 call from a caller reporting her husband was down on the floor. He quickly processed the call and began the Priority Dispatch Emergency Medical Protocol which determined the patient had ineffective breathing, (Keith had picked up on this fact immediately based on his rapid recognition of the sound of agonal respirations). With his direction,CPR was initiated in 90 seconds. This patient ended up being a Code. Keith provided professional instruction and showed an ability to take control of an excited caller while providing empathetic support. He stayed on the line continuing to supply direction and support to a hysterical caller until help arrived. This assisted in a positive outcome for the patient. .The IAED Quality Assurance Evaluation reflected 100% Compliance and high levels of customer service The patient's wife called and wrote a thank you letter to our Fire Chief expressing gratitude to the Department for saving her husband's life. She specifically praised the Dispatcher, "He calmed me, instructed me, encouraged me and ultimately saved my husband's life." Keith was recognized by OCFRD with our prestigious Life Saving Award. Dispatch is rarely allotted such a high honor. Keith is a consummate professional.

Vote for Keith[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Sabrina Novak
Butts County E-911
Jackson, Georgia" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Sabrina holds a very important position in the field of 911.  With the turnaround rate in communications, she trains nine out of twelve months a year.  Sabrina is thorough in her responsibilities of training new hires to do what it is that she loves and has a passion for.  When and if I ever need Sabrina to work shift work due to staffing shortages she never complains and is an all around team player when it comes to the department.  When working in the radio room Sabrina is efficient and proactive in the way she handles herself and that is something to be admired.  Sabrina is the agency primary TAC and makes sure everyone stays current with their certifications for GCIC (Georgia Crime Information Center). Sabrina enjoys visiting the local school system to educate children on the do's and don'ts when calling 911.  She gives 110% of herself in everything she does for communications with dedications and professionalism.  Sabrina is an all around, well rounded employee and deserves to be a Smart Telecommunicator.

Vote for Sabrina[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Daeontae Smith
Clayton County E911
Jonesboro, Georgia" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]A woman called looking for her "baby-daddy." However, it was clear she was in need of help. This victim was kidnapped from another agency, driven to a secluded parking lot and beaten. When that wasn't enough, she was violently raped and the monster insisted she call her boyfriend to listen. Instead of calling the boyfriend she dialed 911 and Daeontae answered. He talked to them both pretending to be the boyfriend. Daeontae did an excellent job the suspect was convinced that Daeontae was the "baby-daddy." He tried hard to negotiate with the male to stop assaulting her. Daeontae got the exact location from the victim (while still being raped) immediately starting officers, surprising both the victim and the perp. Officers arrested the perp!

Daeontae's quick-thing & award-winning acting led to the capture of the kidnapper and the safe return of the victim.

Daeontae continues to be a glowing representation of our profession when conducting interviews related to this job. CNN captured a comment from Daeontae regarding 9-1-1 Dispatchers: "You Only Have 2 Seconds To Make Life & Death Decisions Over The Phone." This statement, just like Daeontae, is so powerful. Please award him this honor.

Vote for Daeontae[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Kathleen Strope
Hilton Head Island Fire Rescue 4
Hilton Head Island, South Carolina" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]In the early morning hours on November 27, 2015 Kathleen answered a 911 call for help.  The caller was coughing and choking due to the smoke in the residence; she was screaming for help.  Both the caller and her Grandmother were still in the house.  Understanding our Mission is to protect people; Kathleen took control of the conversation, and gave very specific instructions for the caller and her grandmother to get out of the residence.  When it became apparent that the caller was out of the house but the Grandmother was struggling to get out, Kathleen demonstrated the courage, commitment and compassion required of a dispatcher.  She insisted the caller remain outside of the house.  Kathleen kept the caller on the line and listened while the granddaughter yelled to her grandmother and the grandmother tried to yell back.  Kathleen's compassion and commitment helped keep the granddaughter safely outside of the house under the most difficult situations. While this is one of many calls all dispatchers are expected to handle, this night was Kathleen's.   On this Thanksgiving night Kathleen achieved the highest level of service and protection by delivering excellent service.

Vote for Kathleen[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Stephanie White
Huntsville Police Department
Huntsville, Alabama" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Steph thinks ahead; her mind is always working on safety. She is aware of her surroundings, and in constant communication with her fellow agency dispatchers, as well as surrounding agencies. She has always gone above and beyond to help the officers in the field complete their mission as safely as possible.  She knows when to transmit, and just as important,  she knows when to let the officers talk to each other directly.  She embraces her role as support personnel, and goes out of her way to thoroughly research incidents that present themselves. We have full faith in her when she is on the mic. It's hard to be tethered to computer monitors for 20 years, and still retain your courteous demeanor,  but it is obvious by her work product that she cares about her community,  and she cares about her officers.  She has impeccably handled countless officer involved shootings, wrecks, assaults,  citizen traumas, and unspeakable evils in her career - yet she comes back the very next day smarter, quicker, and even more dependable. The world cannot shake Mrs White, and Huntsville is by far a better place with her calling the shots from behind the curtain. Thank you, Stephanie!

Vote for Stephanie[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Central Region" font_container="tag:h1|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_separator][vc_custom_heading text="Sabina Allison
Round Rock Police Department
Round Rock, Texas" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]When our technology world comes crashing down, Sabina Allison is the one you want on the Comm floor. Ms. Allison has been a Telecommunicator with the Round Rock Police Department for over 14 years. She has demonstrated compassion in the face of emergency horror, patience towards a voice full of rage, and although sometimes she wishes the electricity AND the generator would go out, she keeps up with the madness of radio and callers across 5 computer screens. When things are at their worst or weirdest, she will always find you her best answer with reasoning behind it. We have had personal and structural disasters in our communications center, but Sabina is always ready with a touch of humor and her sleeves rolled up. She demonstrates an authoritative but compassionate tone when its needed, but is often the most jovial of us all. When we must handle situations for which there is no written policy, she has solid intuition. When we all just want to flip the switch and walk out, she keeps us grounded and makes us laugh. Sabina is the Smart Telecommunicator that I am fortunate enough to work with on the Communications floor.

Vote for Sabina[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Amy Barnette
White County 911 Center
Searcy, Arkansas" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]When our Agency was hit with a months notice that all the schools in our County had to get the panic button initiated in their school Amy was instrumental in getting in touch with RAVE Mobile Safety (JP French) to get all the information she could about the panic button and then armed with this knowledge she contacted all the Police Chiefs and School Superintendents for a meeting to talk about the PANIC button. She took all the available training and pass all this information on the schools, dispatchers and other agencies. No one in our County was even familiar with what it was until Amy contacted them. Amy stressed to all involved how it could save lives. Amy also took the time to help other agencies outside of our County who were not familiar with the program. Amy continues to educate the public on how important Smart 911 is and has assisted the public with setting up an email addresses and their Smart911 account. Amy has great compassion as a Dispatcher and it shows with her dedication to Smart911 and Rave Panic.

Vote for Amy[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Jeff Morris
Crittenden County Sheriff's Department
West Memphis, Arkansas" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]The following is an email is received recently depicting why Jeff should be honored with this award:

A student at the Marion High School brought a gun to school to day. We have been doing Panic Button tests for the last two weeks with the school and making adjustments to protocols.  This morning, was no test.  The assistant principal received information that a student had a gun in his backpack. He activated the Rave Panic Button, the school went into lock down.

I, just by chance, was working a shift in the radio room and answered the call. The assistant principle gave me great information, I ask for information and he knew exactly how to answer. The student was located very fast, SRO officers were there instantly, secured the building, and the room and located the weapon. The rest of the police department reacted with speed and professionalism.

Best of all there were no shots fired, no injuries and no one hurt. All in all, a well handled incident. The caller gave me the information and I re-transmitted by text to all responders and staff so they were kept up to date.

Jeff's professionalism and composure make him my nominee.

Vote for Jeff[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Brandon Scott
League City Police Department
League City, Texas" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]I like to Nominate Brandon Scott for Smart Telecommunicator 2016, Brandon came from a small department that did not have a high call volume, League City has a very high call volume, when Brandon was still in training he answered a call from a male victim saying his vehicle was just stolen which led to a 20 minute pursuit and the male ended up barricading himself at Walgreens. Brandon remained calm and was very polite to the victim on the phone during the whole situation as we were getting ready to deploy SWAT. Brandon is true definition of a Professional in this line of work from call taking, radio, and interaction with co workers.

Vote for Brandon[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Presley Bumgarner
St. Francis County Sheriff's Office
Forrest City, Arkansas" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]This young lady took a call on a another brother in blue who had shot them self.   She did a great job this was a very emotional call for anyone to take.   He was a very good friend to our department and family also.   Presley had a job to do to get all the necessary help that was needed so all her emotions that she had during this time had to be placed on a back burner to do her very best at what she does.   Sorry for our brother in blue life was lost but hats off to a 911 operator who will be forgotten for her quick and good thinking in this time of need......Presley behind the scene hero!!!!

Vote for Presley[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Connie Kramer
North Platte Police Department 911
North Platte, Nebraska" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Connie is a joy to work with on a daily basis. She trains all of the new dispatchers when they start. She also works in the dispatch center as needed. She was on duty during the Cody Park Fire that we had in our small city on March 16th of 2015. Connie and the 2 other dispatchers on duty, plus the supervisor who assisted due to the high volume, were instrumental in making sure the fire department had everything they needed, which helped them save every house that was threatened during this fire, only nominal damages occurred. There were multiple agencies involved in this fire; paid and unpaid firefighters, some of whom were from neighboring communities volunteer squads; local, county and state police; State Fire Marshalls; 2 planes; Emergency Management and others. They were able to keep up with all of the incoming and outgoing calls, and radio transmissions for all of these organizations which was truly an extraordinary feat.

Vote for Connie[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Krista Perkins
Monroe County Sheriff's Department
Sparta, Wisconsin" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]I have been trained by Krista and not only did she teach me how to be efficient, thorough, and courteous to the public, she never, ever let me feel like my mistakes were deserving of punishment or scowling. She continues to treat every situation as a learning opportunity and has the most positive and upbeat attitude I have ever seen. Even in the times of extreme stress and we are stretched as thin as can be, Krista exudes excitment and instills faith and motivation in all of her co-workers that helps to get through each of the trying times and come out better for it. Not a day goes by that Krista doesn't come in bubbly and happy to see everyone. Further, her courteous and positive attitude overflows to the public as well as she answers the phone and speaks to callers like they are friends or family. Even those who are difficult are met with patience and understanding as Krista believes that every person who is calling is a customer and customer service is the most important thing to keep in mind each and every call.

Vote for Krista[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Steve Rezler
Lakeview Police Department
Seabrook, Texas" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]On Friday, January 8, 2016 our PD received a silent 9-1-1 call.  It is not uncommon for silent calls to come into the center, either due to accidental dialing,  malfunction, etc. Dispatcher Steve Rezler sensed there was more to this than a routine misdial and sent officers to the area in an attempt to locate the caller. As the officers began to check the area, Dispatcher Rezler notified officers that he could hear dogs barking on the phone line.  Officers went door to door until one found a house with dogs barking.  The officer knocked on the door and at that point, Dispatcher Rezler told her that he could hear her on the phone line.  The  officer was able to get into the house, where she found the resident unable to breathe, due to an allergic reaction.  The officer was able to determine the nature of the medical emergency and located the resident's Epi-pen nearby.  The resident was able to self-administer her Epi-pen and almost immediately her condition began to improve.  Due to the quick thinking and dedication to duty of Dispatcher Rezler, the resident was able to receive prompt medical attention in a life-threatening emergency.

Vote for Steve[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Gabby Romero
League City Police Department
League City, Texas" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]On 01/01/16, TC Romero received a 17 second 911 call from a female stating she had just killed her child before hanging up.  Romero attempted to call the female back but was unsuccessful in her attempts. Attempting to re-connect with the female, Romero called the cellular carrier who began the process of tracking the phone. Unable to contact the female caller, and while waiting for the cellular provider to give the last location of the cell phone, Romero began searching for information on the female and cell phone. Unable to locate any information, Romero was given a billing address by the provider in a neighboring city and a possible location of the phone which was located in a different city. Romero directed a coworker to contact the one of the agencies and have them check the address while she contacted the other agency.

Romero was notified that County was working a stabbing at the address given. The caller's boyfriend had been air lifted, rushed into surgery due to the severity of his injuries, and the female had fled the scene. The victim was unable to notify anyone for help and without  Romero's efforts he would not have survived his injuries.

Vote for Gabby[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Candice Woods
Marshall County Sheriff Office
Madill, Oklahoma" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Candy is very dedicated to dispatch.  She works long and hard to make sure dispatch is the best we can be.  She will come in at a moments notice to help a dispatcher or officer anytime.  She keeps all of us on point with new and interesting facts that help us do our job.  She goes out of her way to make everyone feel comfortable at the job.  She also goes above and beyond to make sure EMS, Fire, Deputies, Officers and Dispatchers have all the information they need in a timely manner.  She is very caring with callers and staff.  Checking back on people and families to insure all are okay. She cares about everyone!

Vote for Candice[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Western Region" font_container="tag:h1|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_separator][vc_custom_heading text="Kimberly Blackwell
Sweetwater Combined Communications Center
Green River, Wyoming" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Kimberly Blackwell has been a Communicator for almost 19 years.    There are too many calls during the time that Kimberly has taken, to list only one that she has gone above and beyond with does not show what kind of person she is.  So to add to her long list of calls, her more recent venture of her professional career should also be mentioned.   Shortly after we combined 3 Communications Centers into 1 almost 4 years ago, now dispatching 3 LE Agencies, 2 EMS agencies, and 7 Fire Departments for our County, she became our Terminal Agency Coordinator.   As a TAC, she is responsible for our Centers NCIC and Local Warrant Validations, Entries, and Training.   Kimberly often takes time away from her position as TAC to help cover her co-communicators by taking a radio console, helping take phone calls or answer any NCIC and Local Warrant questions that may arise.  Kimberly is dedicated to her co-communicators and profession by being there as a co-worker, friend, volunteering when needed, going above and beyond in everything she does.

Vote for Kimberly[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Samantha Denning
Paradise Valley Police Department
Paradise Valley, Arizona" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Samantha is both an excellent dispatcher and a benefit to the people in our community.  She takes the time on each call to make sure the caller is given the help they need.  Samantha will utilize every resource and  exhaust all avenues to find information for both officers and citizens.  Whether the caller has an emergency or not, her service is top-notch.  She will locate resources for anything from respite for caregivers of elderly parents to families with a swarm of invading bees.  After doing what she can, she tells the callers "if the number we've found isn't what you need, give me a call back."     On a recent call from a suicidal female she talked to the woman while getting officers on the way.  In the conversation she keyed in on the fact that the caller had dogs she obviously cared for.  When things looked  bleak and offers were not on scene yet, she asked the caller who would care for her dogs if she killed herself.  This caused the woman to pause and she got her to wait for officers and help.  Samantha is a Smart Telecommunicator and we are lucky to have her on our team!

Vote for Samantha[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Desiree Gotwalt
Citrus Heights Police Department
Citrus Heights, California" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]Desiree Gotwalt is one of our part time dispatchers, but does not do the part time work! Desiree is one of the magnets in our communications center that seem to attract busy shifts no matter when she works.She is soft spoken but takes control of any critical incident that is thrown her way.  She has handled several officer involved shootings, critical domestic violence calls, as well as tirelessly shifts where she can't take a break.  Desiree is the utmost team player on any shift she is on and does it with a smile on her face and a shiny disposition.  When Desiree walks in the door for her shift, she is happy and ready to work no mater what had happen before she walked in.  Although a part time dispatcher, Desiree is has been a full time student for the last 2 years.This has been non stop for her going to school during the day and working dispatch at night. Her co-workers admire her tenacity and drive these last few years as she finishes her goal and will graduate in June this year with her degree.  In our communications center staffed with all lateral dispatchers, Desiree is the only entry level dispatcher.

Vote for Desiree[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text="Nicolette Reid
Citrus Heights Police Department
Citrus Heights, California" font_container="tag:h3|text_align:left" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal"][vc_column_text]On November 16, 2015 Nikki received a phone call from a male stating he needed help and had a knife strapped to his hand and chest.  He wanted to kill himself.

Nikki was able to build rapport during the twenty minute conversation.  She was patient and empathetic. It was more than evident that Nikki has a competent grasp of active listening skills. Nikki quickly learned that the caller was in another jurisdiction. She recognized and relayed trigger topics that when discussed could lead the caller to become more combative with the responding officers.  Her timely and concise updates lead to a safe resolution for the other agency. Nikki's professional manner is a great representation of our department.

Vote for Nicolette[/vc_column_text][/vc_column][/vc_row]