Smart911 Chat Used to Notify Police of Hostage Situation


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On Thursday, June 29th, Mountain Valley Emergency Communications Center received a call from a female asking for them to “send the news”. Her cryptic request prompted dispatcher David Geraghty to ask if she needed police assistance or emergency help to which the caller responded “yes”. When Geraghty asked if she was able to speak freely, she fell silent and then communicated that she could not. Geraghty then asked if she could respond to text messages and she said yes. Geraghty initiated a “Chat Session” through Smart911 and she advised him that there was a male subject at her location threatening the lives of all people present and any incoming police. Through this text conversation, the caller was able to provide both an accurate location and description of the male subject. Emergency response units located the subject and safely removed the caller and others from the area. Response units took the subject into custody and resolved the situation without anyone getting hurt or injured.

Smart911 is a national service available to all residents and travelers in New Providence, New Jersey. It provides the option to create a free Safety Profile for one’s household, including any information they want 9-1-1 and first responders to have in the event of an emergency.  The profile created will immediately display on a 9-1-1 dispatcher’s screen should the individual then make an emergency call.