Smart911 Comes to Central Dispatch


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No automatic alt text available.Livingston County’s Central Dispatch is launching two new safety initiatives to better protect county residents during emergencies: Text-to-911 and Smart911.

Text-to-911 allows individuals to send a text message to 911 from their mobile devices if they are in Livingston County. Central Dispatch has been testing this service since early October.

Smart911 is a free service that allows individuals and families to sign up online and provide key information to 911 centers. This information enables more effective emergency response by law enforcement, fire and emergency medical services.

“We are very proud to be able to offer the Text-to-911 service to our residents and visitors giving them this tool that provides another avenue for individuals to contact 9-1-1 during a time of need,” 911 Deputy Director Chad Chewning said.

“The Smart911 Safety Profiles can save critical time in an emergency when seconds can be the difference between life and death and the additional function of the Smart911 platform helps us respond more efficiently,” he added.

Experts advise that the location of an emergency is the most vital information in the text service. Once a person uses this service, he or she should be prepared to answer questions and follow instructions from Central Dispatch.

Photos and videos cannot be sent via the Text-to-911 service, and it also cannot receive of group texts.

A text or data plan is required to send a text message, and this service is not available everywhere in Michigan. Senders will receive a message if the service is not available.

Smart911 enables residents to create a “safety profile” at www.smart911.com for their entire household.

Residents can customize their profile and share any information they want Central Dispatch and response teams to have in the event of an emergency. All information is private and secure, and it is seen only when the resident dials 911.

Livingston County residents are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to Central Dispatch and first responders.


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