How Does Smart911 Work?

When you sign up for Smart911, you can create a secure Safety Profile that will display on the call taker’s screen if you ever have to dial 9-1-1 in the event of an emergency. You can add as much or as little to your profile as you want – the choice is yours – but it is recommended to add any details you would want responders to know if you do have an emergency – things like medical conditions and medications, address details, and photos of yourself, children, or elderly prone to wandering.


Smart911 gives you, as a citizen, the ability to proactively provide important details about yourself and your family to 9-1-1 before an emergency happens.  Your information is stored in our secure facilities and is only made available to 9-1-1 when you make an emergency call from a phone tied to your Safety Profile.


How is My Information Validated?

Smart911 has several protocols in place to ensure that information within your Safety Profile is current and accurate. Each phone number within your profile must be validated. Once you enter your phone number you can choose whether you want to receive a phone call or text message in order to confirm your phone. If you receive an automated call you will be asked to press “1” to confirm. If you receive a text message, you will be given a 4 digit code to be entered into your profile to confirm.

In addition, Smart911 requires that each profile must be confirmed or updated every 6 months to ensure that current and accurate information is being provided to 9-1-1. This can be done by simply logging into your account. You will receive reminder messages from Smart911 if you are approaching the 6 month mark to confirm your account.

How do I Sign Up?

This video walks you through the process to sign up for Smart911.

To view more videos on the Sign Up process


Security & Privacy

Smart911 takes security seriously — your privacy is our business. You can trust that your information is stored in top-tier secure facilities and that we adhere to the strictest of regulations and monitoring systems.


How does Smart911 Help?

Smart911 is a service that can benefit all citizens in any type of emergency. While Smart911 is for all, there are several populations for which Smart911 is a necessary resource in order to facilitate fast and accurate communication with 9-1-1.


Sign Up Today

So what are you waiting for? Take 5 minutes now to save valuable seconds in the event of an emergency.