According to the National Center for Missing and Exploited Children, the first three hours are the most critical when trying to locate a missing child. When a child is reported missing it can take an hour or more just to distribute a current photo to law enforcement officers in the field.
AMBER Alert Awareness Day honors the day nine year old Amber Hagerman was abducted while riding her bicycle in front of her family’s home in Arlington, Texas, and found murdered two days later.
In recognition of this day, Smart911 encourages parents to do three things to keep their children safer:
1. Determine a password with your children. If you ever need to send someone to pick them up or when an emergency happens, they can ask that person for the password to ensure it is safe to go with them.
2. Be aware of how much information about your child is available. Do not add their names to backpacks or post information about them, including name, address or school on social media websites which can be viewed publically.
3. Create a free, private and secure Safety Profile for your household at www.smart911.com, which can include current photos and physical descriptions of your children. If a child goes missing and a family member calls 9-1-1, their Safety Profile will be displayed to the dispatcher allowing them to share the child’s photo and description to responders in the field immediately.
Help Spread the Word
A mother in Arkansas experienced the benefits offered by Smart911 when she received a call that her daughter did not get off the bus at daycare. Frantic, she dialed 9-1-1 and her family’s Smart911 Safety Profile appeared, including her daughter’s photo and description. The call taker was able to use that information to send deputies to the scene immediately.
You can listen to the mother’s actual 9-1-1 call here:
Halloween is a time of fun frights, but there is also a high risk of a real fright when it comes to the safety of your children. Take some time to follow some simple safety tips to ensure your family’s Halloween is a spooktacular time!
What if you dial 911 but can’t speak? Will responders have the information to help you?
Fire Prevention Week is celebrated October 8-14, and this year’s theme is “Every Second Counts: Plan 2 Ways Out!”
In the event of a fire emergency, your Smart911 Safety Profile can give fire personnel vital information that will enable them to deliver help to you faster. The timesaving details in your profile might include your addresses, the number of people and pets in your home, or the location of bedrooms and emergency shut-off valves in your home.
Click to Download Materials
Find out how Smart911 helped save a father’s life when his home caught fire:
The theme of National Preparedness Month is “Don’t Wait. Communicate. Make Your Emergency Plan Today.” At Smart911, we’re encouraging everyone to take the time TODAY to make a crisis preparedness plan before an emergency strikes.
As part of that, take time to create or update your Smart911 Safety Profile to ensure 9-1-1 and first responders have the information they need to help you in the event of an emergency.
View the top 6 disasters and how to prepare:
Spread the word:
Share the materials below to remind others the importance of planning ahead.
As the new school year commences, safety is top of mind for parents and teachers alike. Help us educate your friends and family about ways to keep our kids and school communities safe by sharing the Smart911 Back-to-School Safety materials.
On Thursday, June 29th, Mountain Valley Emergency Communications Center received a call from a female asking for them to “send the news”. Her cryptic request prompted dispatcher David Geraghty to ask if she needed police assistance or emergency help to which the caller responded “yes”. When Geraghty asked if she was able to speak freely, she fell silent and then communicated that she could not. Geraghty then asked if she could respond to text messages and she said yes. Geraghty initiated a “Chat Session” through Smart911 and she advised him that there was a male subject at her location threatening the lives of all people present and any incoming police. Through this text conversation, the caller was able to provide both an accurate location and description of the male subject. Emergency response units located the subject and safely removed the caller and others from the area. Response units took the subject into custody and resolved the situation without anyone getting hurt or injured.
Smart911 is a national service available to all residents and travelers in New Providence, New Jersey. It provides the option to create a free Safety Profile for one’s household, including any information they want 9-1-1 and first responders to have in the event of an emergency. The profile created will immediately display on a 9-1-1 dispatcher’s screen should the individual then make an emergency call.
On Saturday April 1st, dispatcher, Cherie Steadman received an abandoned 9-1-1 phone call from a cell phone. Steadman then followed Seattle Police Communications’ policy and sent a Smart911 Chat to the phone, advising that an abandoned 9-1-1 call had been received and that if there was an emergency to call back right away. She then put the call in for dispatch. Within that instance Steadman received a response via the Smart911 Chat. A girl responded that she was being held against her will inside a vehicle. She went on to write that the man had a gun. After a while the victim was able to provide a vehicle description as well as an intersection. Because of Steadman’s use of Smart911 the vehicle was located and the victim moved to safety. Moments later the male suspect was apprehended. It was the quick thinking and attention to detail of Dispatcher Steadman that led to this outcome. If Seattle Police Communications did not utilize Smart911 chat message policy in place, it is unknown if the female victim would have been located.
Smart911 is a national service available to all residents and travelers in Seattle. It provides the option to create a free Safety Profile for one’s household, including any information they want 9-1-1 and first responders to have in the event of an emergency. The profile created will immediately display on a 9-1-1 dispatcher’s screen should the individual then make an emergency call.
On February 16th, Samantha Pittman from Garland County Sheriff’s Office received a call transferred from Saline County 911 Dispatch. After listening to the commotion on the other end of the line Pittman heard the caller begin to whisper. The call was from a woman who was being assaulted by her husband. She explained that her husband had left the room but was fearful that he would return. Pittman asked the woman if communicating by text message would be better and she agreed that it would. By using Smart911 Chat, Pittman was able to gather both the names of the woman and her assailant and her location. Pittman continued to use Smart911 Chat to gather other helpful information to the pass on to responding officers. Once officers arrived they were able to provide much-needed assistance and take the assailant into custody.
Smart911 is a national service available to all residents and travelers in Garland County and across Arkansas. It provides the option to create a free Safety Profile for one’s household, including any information they want 9-1-1 and first responders to have in the event of an emergency. The profile created will immediately display on a 9-1-1 dispatcher’s screen should the individual then make an emergency call.
In 1962, President Kennedy proclaimed May 15 as National Peace Officers Memorial Day and the calendar week in which May 15 falls, as National Police Week. Established by a joint resolution of Congress in 1962, National Police Week is dedicated to honoring law enforcement officers and pays special recognition to those who have lost their lives in the line of duty for the safety and protection of others.
On Wednesday, Jan. 25, Sheriff Randy Mayfield, Chief Deputy Maj. George Frye and County Judge Sam Barr presented several members of Carroll County Central Dispatch with the Rave SmartSave Award, designed to honor call-takers and emergency responders for their quick thinking and ability to utilize Smart911 to improve the outcome of emergency situations.