On November 29th operator Gudrun Hughes received a 9-1-1 call that was immediately disconnected. The caller proceeded to call in several more times, always hanging up before providing any information about their situation. Hughes reached out several times with the Smart911 Chat feature, texting the caller after several disconnects. Finally, the caller responded to the texts and Hughes was able to get a location from the caller and ascertain that there was a medical emergency. The caller was having seizures due to alcohol and heroin detox. Hughes dispatched EMS and police to the caller who received much needed immediate medical assistance.
Operator Hughes was persistent and her tenacity and skilled use of Smart911 made a difference in providing medical assistance to a resident in need.
Hughes was awarded the Rave SmartSave award because she utilized the Smart911Chat feature to overcome the limitations of the current 9-1-1 infrastructure and quickly provide help to a person in need.
Residents in Ipswich, Stoneham, Wakefield, and Winthrop are Encouraged to Sign Up For the Free Service That Provides Emergency Responders With More Information to Save Time and Save Lives
WILMINGTON, Mass., – Action Ambulance, a leader in Emergency Medical Services for over 30 years, announced today that they their medical secondary PSAP [Public Safety Answering Point] will support Smart911 on all 9-1-1 calls that require a medical response. Smart911 is a free service that allows individuals to create a Safety Profile for their household that can include any information they may want 9-1-1 call takers and first responders to have in the event of an emergency, then if they need to dial 9-1-1 their Safety Profile will immediately display on the call taker’s screen saving critical seconds and even minutes in response to the emergency.
Smart911saves critical time in an emergency and has proven to save lives nationwide. The additional information provided in a Smart911 Safety Profile enables us to know exactly where we are going and what medical assistance is necessary, those details can help us respond faster and more efficiently.
Smart911 allows citizens to create a Safety Profile at www.smart911.com for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Additionally, individuals can opt-in to receive notifications about emergencies or critical situations and receive alerts regarding necessary actions, such as evacuation and shelter-in-place.
In an emergency medical situation, callers are panicked and cannot always relay important information. Often it is the worst day of their lives. With Smart911, the additional information can speak for them and help us help them faster.
With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response. Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile. All information is optional and the citizen has the ability to choose what details they would like to include.
Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.
Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1 and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.
Livingston County’s Central Dispatch is launching two new safety initiatives to better protect county residents during emergencies: Text-to-911 and Smart911.
Text-to-911 allows individuals to send a text message to 911 from their mobile devices if they are in Livingston County. Central Dispatch has been testing this service since early October.
Smart911 is a free service that allows individuals and families to sign up online and provide key information to 911 centers. This information enables more effective emergency response by law enforcement, fire and emergency medical services.
“We are very proud to be able to offer the Text-to-911 service to our residents and visitors giving them this tool that provides another avenue for individuals to contact 9-1-1 during a time of need,” 911 Deputy Director Chad Chewning said.
“The Smart911 Safety Profiles can save critical time in an emergency when seconds can be the difference between life and death and the additional function of the Smart911 platform helps us respond more efficiently,” he added.
Experts advise that the location of an emergency is the most vital information in the text service. Once a person uses this service, he or she should be prepared to answer questions and follow instructions from Central Dispatch.
Photos and videos cannot be sent via the Text-to-911 service, and it also cannot receive of group texts.
A text or data plan is required to send a text message, and this service is not available everywhere in Michigan. Senders will receive a message if the service is not available.
Smart911 enables residents to create a “safety profile” at www.smart911.com for their entire household.
Residents can customize their profile and share any information they want Central Dispatch and response teams to have in the event of an emergency. All information is private and secure, and it is seen only when the resident dials 911.
Livingston County residents are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to Central Dispatch and first responders.
SAINT JOHNS, Mich. (WILX) – When you call 9-1-1, dispatchers are trying to get all the information they can to get you help. They need things like your address or if you have any medical conditions.
“Some of those things in an emergency you might forget,” Michael Armitage, the Eaton County Director of Emergency Communications said.
The smart 9-1-1 program lets you make a profile in advance- detailing information about yourself that pops up on screen when you call 9-1-1.
“Officers, firefighters and EMTS are responding and that information is helpful to them that can save seconds and that can save lives,” Armitage said.
Now more lives could be saved because Clinton County has adopted smart 9-1-1.
“We want everyone to sign up in our county,” Christine Collum the Clinton County 9-1-1 Director said.
Ingham County has been using the program since this past February and Eaton County has been using it since 2013.
“Every agency should use it,” Eaton County Dispatcher Michael Bialkowski said.
The profile travels with you- so if you’re signed up in Eaton County and have an emergency in Clinton- they’ll have access to your information- creating a larger database.
“The more areas where that information is available if you call 9-1-1 is very beneficial,” Armitage said.
Ingham, Eaton and Clinton counties say one of the best features of the program is that it finally gives them the ability to send text messages to people who call 9-1-1. Bialkowski has already used the feature to save somebody who dialed 9-1-1 but wouldn’t pick up the phone.
“We asked for his location and he actually sent back his address” Bialkowski said.
The messaging also saves on resources- a lot of people accidentally call 9-1-1 now dispatchers can just send them a text to see if they really need help.
“That saves us a lot of time instead of having to send an officer over to their house to check on them,” Armitage said.
They say the smart 9-1-1 service benefits everyone.
“It makes it easier for our dispatchers the first responders and the public who are calling 9-1-1,” Armitage said.
If you’re interested in creating a smart 9-1-1 profile you can by visiting smart911.com from there you click on “sign up today”
It’s free and only takes a few minutes.
To improve public safety response and preparedness, municipalities are signing up for an enhanced 911 solution that provides emergency dispatchers with more information about participating callers.
The Smart911 service lets users create an online safety profile that includes any information on themselves, their families or households that they would want 911 response teams to have in an emergency. Any public-safety answering point with the Smart911 software will be able to see this information when a registered user calls.
The Mountain Valley Emergency Communication Center in New Jersey, which covers the city of Summit, the borough of New Providence and the township of Millburn, was the first in the state to adopt Smart911 in late 2015.
“It provides great supplemental data that is often missed when people call 911 from wireless devices,” said Scott Ruf, executive director at Mountain Valley Emergency Communications Center. Ruf had used Smart911 when he was director of emergency communications for Douglas County, Kan., and brought the solution to New Jersey shortly after the center opened.
“In just the 911 industry alone, we’re seeing significant increases in wireless communications from citizens,” Ruf told GCN. That, combined with the area’s dense population, made Smart911 a great fit for the community, he said.
Rave Mobile Safety, a public safety solutions provider, developed the platform to provide more information to 911 centers when someone calls from a mobile device. According to Todd Miller, vice president of public safety at Rave, about 75 to 85 percent of calls coming into 911 are from mobile phones, which do not always provide accurate location data. In addition, during an emergency, callers can forget to share critical information that could help dispatchers.
Along with phone numbers and addresses, citizens can upload health and medical information, disabilities, photos and physical descriptions of themselves and family members to their safety profile. Facilities like office complexes, K-12 schools, university campuses and municipal buildings also can be registered. A facility’s profile could include floor plans, emergency response plans, employee rosters, building blueprints and emergency contact details. Users can geo-fence specific buildings enabling the display of critical facility information for every call made from that location — whether landline or wireless.
All this data is stored securely and privately within Rave’s national public safety infrastructure, a nationwide repository. Only those PSAPs with the Smart911 software installed can access the database. The software reads the PSAPs Automatic Number Identification and Automatic Location Identifier feed during an inbound call, and uses that information to search within the national database. If there is a match for a registered user, the system will open a pop-up window on the call-taker’s workstation with that caller’s safety profile.
“It fits seamlessly within the standard operating procedures of our PSAPs today. We don’t have to have 911 call-takers try to swivel [their] chair over to another system,” Miller said. Smart911 is used in more than 3,000 communities and 42 states, and a user’s profile is accessible in any jurisdiction using the software, he added.
According to Ruf, Smart911 is integrated with the Mountain Valley Emergency Communications Center’s phone system and computer-aided dispatch system, but the remote database is secured by Rave. “We can only access the database if a phone number registered with Smart911 dials 911,” he said. Responders can’t browse the nationwide repository.
The New Jersey center benefits from Smart911’s communication tools as well, specifically the two-way text messaging chat function. In the event of a 911 hang-up or dropped call, even if the caller does not have a profile, the call-taker can send a text message back to the phone to make sure there isn’t an emergency or to confirm that the caller is in danger. (A 2015 report found that that nearly a third of mobile-phone calls to 911 are accidental.)
In the past couple months, the center also began using Smart911’s Rave Command View control center, which allows Ruf and his team to better manage system statistics — both historical and real-time data. “It gives us an idea of what’s going on and allows supervisors, when they can, to monitor what’s happening and jump-in and take over calls if the call-taker is also the dispatcher,” Ruf said.
The New Jersey center has been using Smart911 for about a year and has accessed safety profiles in life-saving situations. According to Miller, in Grand Traverse County, Mich., another Smart911 jurisdiction, having the correct home address in a caller’s safety profile shaved 11 minutes off the response time during a house fire.
“It’s not a hard sell when you look at the information we’re getting and how it’s utilized today,” he said.
HARRISBURG, AR (KAIT) – Poinsett County authorities are now working on building a population map to help residents who call 911 get the help they need in a faster way. According to a media release from Sheriff Kevin Molder, the department is now using the Smart911 system. The system allows people to put information into a database, which will be used by the county’s 911 system. Molder said the system will help authorities know the areas where people live and will know the location of someone if they cannot speak to authorities. People interested in participating can call 911 Coordinator Megan New at 870-578-2116. Copyright 2017 KAIT. All rights reserved.
IPSWICH — You can sit at home fiddling around with Instagram on your cell phone.
You can take a picture of your cat, apply a filter (because you’re artistic), upload the picture, and Instagram can pinpoint and tell the world your street address.
But if you stood up, tripped over the cat, and broke your leg, would the 911 dispatcher be as knowledgeable about your location when you call for help from that same phone?
The answer is no.
Unlike a landline, which gives 911 your address, cell phone calls don’t provide location information.
With 70 percent of emergency requests now coming from cell phones, that is just one part of an information gap the Ipswich Police Department wants to close.
Police have done this by pairing first responders with the opt-in Smart911 system.
Making the announcement, Police Chief Paul A. Nikas said Smart911 is free and now available to all Ipswich residents and visitors.
The system allows people to sign up online to provide vital information that 911 call-takers can tap during an emergency.
And Smart911 can get in touch with you, too.
Ipswich residents and visitors — if they sign up — can receive emergency notifications by registering for alerts at smart911.com.
Those alerts can come to your phone or email address.
The platform provides valuable new tools, and the information listed in safety profiles enables a faster, more informed response, Nikas said.
“These Smart911 safety profiles can save critical time in an emergency,” said Lt. Jonathan Hubbard, Ipswich Emergency Management Director.
“The additional information provided in a Smart911 safety profile enables us to know exactly where we are going and who we are looking for.”
On the Smart911.com website, people create a safety profile for their entire household that includes any information they want 911 and first responders to have in the event of an emergency. This can include such information as preexisting medical conditions, allergies, or pets in the home.
Other information people can store includes access codes for apartment buildings. People can even upload floor plans or photos.
If you have a cell phone only, you can provide home, work, or other addresses.
When a citizen dials 911, their safety profile is automatically displayed to the 911 call taker, allowing them to send the appropriate responders to the correct location with accurate information.
“During the holidays, with family and loved ones traveling back and forth, it’s important to be prepared in the event of an emergency,” Hubbard said.
“Creating these safety profiles is a great way to ensure that you and your families are better prepared for an emergency this holiday season.”
Smart911 is currently available in 40 states and more than 1,500 municipalities across the country. It has been credited with positively impacting emergency outcomes.
Nikas encouraged Ipswich residents and visitors to sign up for both alerts and a safety profile at smart911.com to receive emergency notifications and be better prepared in an emergency.
Police said alerts and safety profiles by Smart911 are private and secure and are only used for emergency incidents or responses.
Data provided is only made available to the 911 system in the event of an emergency call or a situation that warrants an emergency notification.
Article originally posted on The Local News
What if your child goes missing?
According to the National Center for Missing and Exploited Children, the first three hours are the most critical when trying to locate a missing child. When a child is reported missing it can take an hour or more just to distribute a current photo to law enforcement officers in the field.
AMBER Alert Awareness Day honors the day nine year old Amber Hagerman was abducted while riding her bicycle in front of her family’s home in Arlington, Texas, and found murdered two days later.
In recognition of this day, Smart911 encourages parents to do three things to keep their children safer:
1. Determine a password with your children. If you ever need to send someone to pick them up or when an emergency happens, they can ask that person for the password to ensure it is safe to go with them.
2. Be aware of how much information about your child is available. Do not add their names to backpacks or post information about them, including name, address or school on social media websites which can be viewed publically.
3. Create a free, private and secure Safety Profile for your household at www.smart911.com, which can include current photos and physical descriptions of your children. If a child goes missing and a family member calls 9-1-1, their Safety Profile will be displayed to the dispatcher allowing them to share the child’s photo and description to responders in the field immediately.
Help Spread the Word
A mother in Arkansas experienced the benefits offered by Smart911 when she received a call that her daughter did not get off the bus at daycare. Frantic, she dialed 9-1-1 and her family’s Smart911 Safety Profile appeared, including her daughter’s photo and description. The call taker was able to use that information to send deputies to the scene immediately.
You can listen to the mother’s actual 9-1-1 call here: