Chamblee Dispatcher Uses Smart911 To Text With Caller Having a Seizure

On November 29th operator Gudrun Hughes received a 9-1-1 call that was immediately disconnected. The caller proceeded to call in several more times, always hanging up before providing any information about their situation. Hughes reached out several times with the Smart911 Chat feature, texting the caller after several disconnects. Finally, the caller responded to the texts and Hughes was able to get a location from the caller and ascertain that there was a medical emergency. The caller was having seizures due to alcohol and heroin detox. Hughes dispatched EMS and police to the caller who received much needed immediate medical assistance.

Operator Hughes was persistent and her tenacity and skilled use of Smart911 made a difference in providing medical assistance to a resident in need.

Hughes was awarded the Rave  SmartSave award because she utilized the Smart911Chat  feature to overcome the limitations of the current 9-1-1 infrastructure and quickly provide help to a person in need.

Action Ambulance Offers Smart911 Service to Over 1 Million Residents in Greater Boston Area

Residents in Ipswich, Stoneham, Wakefield, and Winthrop are Encouraged to Sign Up For the Free Service That Provides Emergency Responders With More Information to Save Time and Save Lives

WILMINGTON, Mass., – Action Ambulance, a leader in Emergency Medical Services for over 30 years, announced today that they their medical secondary PSAP [Public Safety Answering Point] will support Smart911 on all 9-1-1 calls that require a medical response.  Smart911 is a free service that allows individuals to create a Safety Profile for their household that can include any information they may want 9-1-1 call takers and first responders to have in the event of an emergency, then if they need to dial 9-1-1 their Safety Profile will immediately display on the call taker’s screen saving critical seconds and even minutes in response to the emergency.

Smart911saves critical time in an emergency and has proven to save lives nationwide.  The additional information provided in a Smart911 Safety Profile enables us to know exactly where we are going and what medical assistance is necessary, those details can help us respond faster and more efficiently.

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Additionally, individuals can opt-in to receive notifications about emergencies or critical situations and receive alerts regarding necessary actions, such as evacuation and shelter-in-place.

In an emergency medical situation, callers are panicked and cannot always relay important information.  Often it is the worst day of their lives. With Smart911, the additional information can speak for them and help us help them faster.

With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response.  Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile.  All information is optional and the citizen has the ability to choose what details they would like to include.

Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1 and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.

Clinton County Now Using Smart 911

SAINT JOHNS, Mich. (WILX) – When you call 9-1-1, dispatchers are trying to get all the information they can to get you help. They need things like your address or if you have any medical conditions.

“Some of those things in an emergency you might forget,” Michael Armitage, the Eaton County Director of Emergency Communications said.

The smart 9-1-1 program lets you make a profile in advance- detailing information about yourself that pops up on screen when you call 9-1-1.

“Officers, firefighters and EMTS are responding and that information is helpful to them that can save seconds and that can save lives,” Armitage said.

Now more lives could be saved because Clinton County has adopted smart 9-1-1.

“We want everyone to sign up in our county,” Christine Collum the Clinton County 9-1-1 Director said.

Ingham County has been using the program since this past February and Eaton County has been using it since 2013.

“Every agency should use it,” Eaton County Dispatcher Michael Bialkowski said.

The profile travels with you- so if you’re signed up in Eaton County and have an emergency in Clinton- they’ll have access to your information- creating a larger database.

“The more areas where that information is available if you call 9-1-1 is very beneficial,” Armitage said.

Ingham, Eaton and Clinton counties say one of the best features of the program is that it finally gives them the ability to send text messages to people who call 9-1-1. Bialkowski has already used the feature to save somebody who dialed 9-1-1 but wouldn’t pick up the phone.

“We asked for his location and he actually sent back his address” Bialkowski said.

The messaging also saves on resources- a lot of people accidentally call 9-1-1 now dispatchers can just send them a text to see if they really need help.

“That saves us a lot of time instead of having to send an officer over to their house to check on them,” Armitage said.

They say the smart 9-1-1 service benefits everyone.

“It makes it easier for our dispatchers the first responders and the public who are calling 9-1-1,” Armitage said.

If you’re interested in creating a smart 9-1-1 profile you can by visiting from there you click on “sign up today”

It’s free and only takes a few minutes.

Article Originally Posted Here

How Emergency Response Centers Can Get More Data From Callers

smart911To improve public safety response and preparedness, municipalities are signing up for an enhanced 911 solution that provides emergency dispatchers with more information about participating callers.

The Smart911 service lets users create an online safety profile that includes any information on themselves, their families or households that they would want 911 response teams to have in an emergency. Any public-safety answering point with the Smart911 software will be able to see this information when a registered user calls.

The Mountain Valley Emergency Communication Center in New Jersey, which covers the city of Summit, the borough of New Providence and the township of Millburn, was the first in the state to adopt Smart911 in late 2015.

“It provides great supplemental data that is often missed when people call 911 from wireless devices,” said Scott Ruf, executive director at Mountain Valley Emergency Communications Center. Ruf had used Smart911 when he was director of emergency communications for Douglas County, Kan., and brought the solution to New Jersey shortly after the center opened.

“In just the 911 industry alone, we’re seeing significant increases in wireless communications from citizens,” Ruf told GCN. That, combined with the area’s dense population, made Smart911 a great fit for the community, he said.

Rave Mobile Safety, a public safety solutions provider, developed the platform to provide more information to 911 centers when someone calls from a mobile device. According to Todd Miller, vice president of public safety at Rave, about 75 to 85 percent of calls coming into 911 are from mobile phones, which do not always provide accurate location data. In addition, during an emergency, callers can forget to share critical information that could help dispatchers.

Along with phone numbers and addresses, citizens can upload health and medical information, disabilities, photos and physical descriptions of themselves and family members to their safety profile. Facilities like office complexes, K-12 schools, university campuses and municipal buildings also can be registered. A facility’s profile could include floor plans, emergency response plans, employee rosters, building blueprints and emergency contact details. Users can geo-fence specific buildings enabling the display of critical facility information for every call made from that location — whether landline or wireless.

All this data is stored securely and privately within Rave’s national public safety infrastructure, a nationwide repository. Only those PSAPs with the Smart911 software installed can access the database. The software reads the PSAPs Automatic Number Identification and Automatic Location Identifier feed during an inbound call, and uses that information to search within the national database. If there is a match for a registered user, the system will open a pop-up window on the call-taker’s workstation with that caller’s safety profile.

“It fits seamlessly within the standard operating procedures of our PSAPs today. We don’t have to have 911 call-takers try to swivel [their] chair over to another system,” Miller said. Smart911 is used in more than 3,000 communities and 42 states, and a user’s profile is accessible in any jurisdiction using the software, he added.

According to Ruf, Smart911 is integrated with the Mountain Valley Emergency Communications Center’s phone system and computer-aided dispatch system, but the remote database is secured by Rave. “We can only access the database if a phone number registered with Smart911 dials 911,” he said. Responders can’t browse the nationwide repository.

The New Jersey center benefits from Smart911’s communication tools as well, specifically the two-way text messaging chat function. In the event of a 911 hang-up or dropped call, even if the caller does not have a profile, the call-taker can send a text message back to the phone to make sure there isn’t an emergency or to confirm that the caller is in danger.  (A 2015 report found that that nearly a third of mobile-phone calls to 911 are accidental.)

In the past couple months, the center also began using Smart911’s Rave Command View control center, which allows Ruf and his team to better manage system statistics — both historical and real-time data. “It gives us an idea of what’s going on and allows supervisors, when they can, to monitor what’s happening and jump-in and take over calls if the call-taker is also the dispatcher,” Ruf said.

The New Jersey center has been using Smart911 for about a year and has accessed safety profiles in life-saving situations. According to Miller, in Grand Traverse County, Mich., another Smart911 jurisdiction, having the correct home address in a caller’s safety profile shaved 11 minutes off the response time during a house fire.

“It’s not a hard sell when you look at the information we’re getting and how it’s utilized today,” he said.

Originally posted here.

Smart911 Coming to Camden County

The service allows residents to give helpful information ahead of time to emergency services.

Camden County has joined a free nationwide service that allows gives emergency responders and dispatchers access to vital information in emergency situations.

Officials on Wednesday said Smart911 saves critical time, and they are encouraging residents to sign up for it.

“Our first responders need as much intelligence as possible to ensure positive outcomes and this program is a key to gathering that strategic analysis to provide help,” Camden County Freeholder Jonathan Young, liaison to the Camden County Department of Public Safety, said. “By giving the department of public safety your home and work address, or even photos, you can let first responders know exactly where to go and who they are looking for. When every second counts, Smart911 can and will save lives.”

Users who register with Smart911 are permitted to create a safety profile at for their whole household.

The profiles include any additional information they want the county communication center and first responders to have in an emergency situation.

When they make an 9-1-1 call, their Safety Profile is automatically displayed to the dispatcher, allowing them to send the most appropriate response to the exact location with the right information.

Officials say the system is private and secure, and is used only in emergency situations. They say all information is completely optional and only displayed when the linked phone dials 9-1-1 and then is only available for a certain window of time.

With Smart911, residents can link both home and work addresses to mobile phones. Those addresses can be passed on to police and fire personnel in the field for more a detailed, rapid response.

Additional information including current medications, pre-existing medical conditions, vehicle details in the event of an accident and emergency contacts, among other information can all be included in a Safety Profile.

“Residents who link their safety profiles to their cell phones will provide first responders with the vital information they need,” Young said. “Even if you are in an area with a weak cell signal or a location where the call drops, you will have the added assistance of having your safety profile speak for you.”

The caller has the ability to choose what details they would like to include.

Smart911 is currently available in more than 1,500 counties and municipalities across the country, and has had a positive impact.

Officials say a missing child was found after her photo and physical description were immediately available to first responders.

Emergency responders were also able to help a heart attack victim after their address and medical notes were used to help dispatch them to his location quickly.


This article was originally posted here. 

New 911 Feature in Camden County to Boost Response Times

CAMDEN COUNTY: Freeholder Jonathan Young (left) and dispatcher Tom Cowling demonstrate the new system at the county communications center in Lindenwold.

Meet Smart911 – a new system that allows Camden County residents to share vital personal information with first responders before they even call 911 for help in an emergency.

The system, launched Wednesday afternoon, is the first of its kind in New Jersey, according to a county spokesman. Through the Camden County website, residents may now create safety profiles, making health and other information available quickly to dispatchers in the event of an emergency call.

“Your health conditions and allergies are probably the most important information you can put there,” said Freeholder Jonathan Young, liaison to the Camden County Department of Public Safety.

Residents may also register photos of themselves, various phone numbers, physical addresses, and the access points to a home or business in the case of an emergency.

Young said Smart911 will help officials shave seconds off their response times and in identifying a subject’s location and appearance.

Rob Blaker, the county’s public safety director, provided a hypothetical scenario where, he said, Smart911 would come in handy.

“If you have an adult child that has a behavioral disorder and you’re having an issue and you call in a domestic incident, the police are going to arrive with information that they wouldn’t normally have,” Blaker said. “They’re going to use their training to defuse the situation and not resort to physical force.”

The system is used by more than 350 emergency call centers nationwide, including those in Montgomery and Chester Counties in the Philadelphia suburbs and all of Delaware, Blaker said. Two call centers in Morris County, N.J., are in the process of implementing the system.

Camden County officials started looking into the system after a citizen inquired about Smart911 at a town-hall meeting in Voorhees in March. Young said the system will cost the county about $50,000 a year.

“It’s a small investment. If we save a life through this, it’s money well spent,” Young said.”The bottom line is: The more information you put into Smart911, the more helpful it is for first responders,”

Read more here.

A Better Way to Make a 911 Call Comes to NJ


Residents in one part of South Jersey can now take advantage of a new, enhanced 911 system that could wind up saving their lives — or the lives of loved ones.

It’s called smart911.

“It’s a new public safety technology that allows individuals, families, businesses, even schools to prepare in advance for an emergency,” said Todd Miller, vice president of public safety at Rave Mobile Safety, the company that developed smart911.

He said “anyone can go online to and create a safety profile, with as much information about you and your family as you want.”

When someone makes an emergency 911 call, his or her safety profile will automatically be displayed to the 911 operator, allowing the operator to send the right response teams to the right location with the right information.

Miller said a profile could include a specific home or work address, because this may not be immediately available when a caller dials 911 on a mobile phone, or “you might provide photos and physical descriptions of your children, in case they were to go missing.”

He said without smart911, police would need to go to a caller’s home, ask for a photo of the individual that’s missing, then go back to headquarters to distribute it — which all takes a lot of valuable time.

“With smart911, as soon as you dial 911, even without saying a word, that photo … is instantly automatically provided to the dispatcher and can be put in the hands of first-responders,” he said.

He added you can also provide information about medications, pets and businesses, and can provide floor plans and other information to aid first-responders in the event of an emergency.

Camden County Freeholder John Young said smart911 makes a lot of sense.

“It’s a way for us to make sure our first-responders are able to come and service you a lot better, because every second counts,” he said

Young also pointed out if you’ve created a smart911 profile and you’re anywhere in the country outside of Camden county “your information will pop up. It’s across the United States.”

He stressed smart911 is password-protected and that the information is encrypted, so it’s secure.

Miller pointed out smart911 is free for individuals, families and businesses, because a city, township or county will sign up and pay for it — and then everyone in that area is able to take advantage of it.

He said besides Camden County, “Morris County is also introducing smart911, as is the Mountain Valley Regional Dispatch, and that includes Summit, Mountainside and Millburn Townships, and we expect it to continue to spread across New Jersey in the coming months.”


This article was originally posted here.

New 9-1-1 Enhancement Available Across Michigan

The state is rolling out funding next year to bring a state-of-the-art 911 service to all neighborhoods in Michigan.

“In emergency situations, every minute counts and enhancing 911 services across our state is essential to protecting the lives of Michiganders,” Lieutenant Governor Brian Calley said. “Services like Smart 911 help us advance the tools that our dispatchers can use to help save lives on a daily basis. State funding will help communities across our state take advantage of this program and have extra resources to help save lives in emergencies.”

Smart911 saves lives and improves responder safety by providing additional data and communications tools to 9-1-1 and first responders. The Smart911 platform helps call takers and dispatchers make faster, better decisions, and shorten response times.

To learn more about Smart911, visit: