Action Ambulance Offers Smart911 Service to Over 1 Million Residents in Greater Boston Area

Residents in Ipswich, Stoneham, Wakefield, and Winthrop are Encouraged to Sign Up For the Free Service That Provides Emergency Responders With More Information to Save Time and Save Lives

WILMINGTON, Mass., – Action Ambulance, a leader in Emergency Medical Services for over 30 years, announced today that they their medical secondary PSAP [Public Safety Answering Point] will support Smart911 on all 9-1-1 calls that require a medical response.  Smart911 is a free service that allows individuals to create a Safety Profile for their household that can include any information they may want 9-1-1 call takers and first responders to have in the event of an emergency, then if they need to dial 9-1-1 their Safety Profile will immediately display on the call taker’s screen saving critical seconds and even minutes in response to the emergency.

Smart911saves critical time in an emergency and has proven to save lives nationwide.  The additional information provided in a Smart911 Safety Profile enables us to know exactly where we are going and what medical assistance is necessary, those details can help us respond faster and more efficiently.

Smart911 allows citizens to create a Safety Profile at for their household that includes any information they want 9-1-1 and response teams to have in the event of an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Additionally, individuals can opt-in to receive notifications about emergencies or critical situations and receive alerts regarding necessary actions, such as evacuation and shelter-in-place.

In an emergency medical situation, callers are panicked and cannot always relay important information.  Often it is the worst day of their lives. With Smart911, the additional information can speak for them and help us help them faster.

With Smart911, citizens can link both home and work addresses to mobile phones, which can be passed on to responders in the field for more a detailed, rapid response.  Additional information including pets in the home, vehicle details in the event of an accident, and even emergency contacts can all be included in a Safety Profile.  All information is optional and the citizen has the ability to choose what details they would like to include.

Smart911 is currently available in 40 states and more than 1,500 municipalities across the country, and has been credited with positively impacting emergency outcomes including a missing child in which the girls photo and physical description were immediately available to 9-1-1 and responders, as well as a heart attack victim where an address and medical notes allowed responders to be dispatched to his location quickly.

Citizens are encouraged to create their Safety Profile with Smart911 today to have their information immediately available to 9-1-1 and to receive emergency notifications. Smart911 is private and secure, is only used for emergency responses, and only made available to the 9-1-1 system in the event of an emergency call.

The Holiday in December We Shouldn’t Ignore

Several ideas came to mind when I was thinking of a topic to write about for the month of December.  Sure, there are your common themes of Holiday Fire Safety Tips, Mothers against Drunk Driving (MADD) and National Pearl Harbor Remembrance Day, but there was one national holiday that I wanted to highlight most: World AIDS Day.

On a recent trip to Portland, Oregon, I went site seeing in an uncharted territory and decided to see a play without knowing the name or the storyline.

It did not matter what the play was about because I knew that the renowned directors, Terrence McNally and Jane Unger, were helming the show. I quickly learned that I was seeing, “Mothers and Daughters,” which was about a mother who had a son that fell victim to the AIDS epidemic.

I was very naïve to the subject, but I came out of that room more educated and aware than I’d ever been. I wanted to write about this heavy topic in which some people still have a truculent spirit around and how a Smart911 Safety Profile can help AIDS patients and first responders alike.

According to the Voices of Youth, here are the 10 things you should know about AIDS:

  1. AIDS is caused by HIV.
  2. The onset of AIDS can take up to ten years.
  3. HIV is transmitted through HIV-infected bodily fluids.
  4. HIV is most frequently transmitted sexually.
  5. People who have Sexually Transmitted Infections (STIs) are at greater risk of being infected with HIV.
  6. The risk of sexual transmission of HIV can be reduced.
  7. People who inject themselves with drugs are at high risk of becoming infected with HIV.
  8. Contact a health worker or an HIV/AIDS center to receive counselling and testing.
  9. HIV is not transmitted by everyday contact.
  10. Everyone deserves compassion and support.


HIV stands for Human Immunodeficiency Virus and is the cause of AIDS. It is danger to individuals living with it because it weakens a person’s immune system. HIV destroys important cells the body uses to fight infections and diseases. Currently more than 1.2 million people in the United States are living with HIV and 1 in 8 of them are completely unaware of it, which puts them at risk of unknowingly sharing it with others. It is important to take the right precautions when living with HIV like open communication with life partners and medical workers to reduce risk of those around contracting it.

The CDC recently published a report, which stated that there was a 19% decrease of HIV/AIDS in America from 2005 to 2014, which could be attributed to the awareness campaigns and work to treat and prevent. It is important to not only be aware of HIV/AIDS, but also of the potential complications that can arise in an emergency for those living with the disease.  HIV/AIDS patients take a lot of medication such as Dronabinol, which is an appetite stimulant to prevent them from wasting away. These individuals are often required to take an extensive amount of medications and some cannot interact with other drugs such as acetaminophen which is found in your common Tylenol.

So how does this relate to Smart911? Smart911 is a national database in which individuals can add vital information, such as current medications and location in the home, allergies, emergency contacts and anything a first responder might want to know to  In the Smart911 Safety Profile, a person can enter that they are living with HIV/AIDS and what medicines they take.

In the unfortunate event of an emergency, that information would display on the 9-1-1 call taking screen to help 9-1-1 and first responders respond faster and more efficiently. Smart911 also benefits first responders because they can follow their standard operating procedure with AIDS patients such as use of additional protection including latex gloves.


World AIDS Day is important because it reminds the public that HIV has not gone away and we can still support those living with HIV/AIDS every day.

Smart911 Coming to Camden County

The service allows residents to give helpful information ahead of time to emergency services.

Camden County has joined a free nationwide service that allows gives emergency responders and dispatchers access to vital information in emergency situations.

Officials on Wednesday said Smart911 saves critical time, and they are encouraging residents to sign up for it.

“Our first responders need as much intelligence as possible to ensure positive outcomes and this program is a key to gathering that strategic analysis to provide help,” Camden County Freeholder Jonathan Young, liaison to the Camden County Department of Public Safety, said. “By giving the department of public safety your home and work address, or even photos, you can let first responders know exactly where to go and who they are looking for. When every second counts, Smart911 can and will save lives.”

Users who register with Smart911 are permitted to create a safety profile at for their whole household.

The profiles include any additional information they want the county communication center and first responders to have in an emergency situation.

When they make an 9-1-1 call, their Safety Profile is automatically displayed to the dispatcher, allowing them to send the most appropriate response to the exact location with the right information.

Officials say the system is private and secure, and is used only in emergency situations. They say all information is completely optional and only displayed when the linked phone dials 9-1-1 and then is only available for a certain window of time.

With Smart911, residents can link both home and work addresses to mobile phones. Those addresses can be passed on to police and fire personnel in the field for more a detailed, rapid response.

Additional information including current medications, pre-existing medical conditions, vehicle details in the event of an accident and emergency contacts, among other information can all be included in a Safety Profile.

“Residents who link their safety profiles to their cell phones will provide first responders with the vital information they need,” Young said. “Even if you are in an area with a weak cell signal or a location where the call drops, you will have the added assistance of having your safety profile speak for you.”

The caller has the ability to choose what details they would like to include.

Smart911 is currently available in more than 1,500 counties and municipalities across the country, and has had a positive impact.

Officials say a missing child was found after her photo and physical description were immediately available to first responders.

Emergency responders were also able to help a heart attack victim after their address and medical notes were used to help dispatch them to his location quickly.


This article was originally posted here. 

New 911 Feature in Camden County to Boost Response Times

CAMDEN COUNTY: Freeholder Jonathan Young (left) and dispatcher Tom Cowling demonstrate the new system at the county communications center in Lindenwold.

Meet Smart911 – a new system that allows Camden County residents to share vital personal information with first responders before they even call 911 for help in an emergency.

The system, launched Wednesday afternoon, is the first of its kind in New Jersey, according to a county spokesman. Through the Camden County website, residents may now create safety profiles, making health and other information available quickly to dispatchers in the event of an emergency call.

“Your health conditions and allergies are probably the most important information you can put there,” said Freeholder Jonathan Young, liaison to the Camden County Department of Public Safety.

Residents may also register photos of themselves, various phone numbers, physical addresses, and the access points to a home or business in the case of an emergency.

Young said Smart911 will help officials shave seconds off their response times and in identifying a subject’s location and appearance.

Rob Blaker, the county’s public safety director, provided a hypothetical scenario where, he said, Smart911 would come in handy.

“If you have an adult child that has a behavioral disorder and you’re having an issue and you call in a domestic incident, the police are going to arrive with information that they wouldn’t normally have,” Blaker said. “They’re going to use their training to defuse the situation and not resort to physical force.”

The system is used by more than 350 emergency call centers nationwide, including those in Montgomery and Chester Counties in the Philadelphia suburbs and all of Delaware, Blaker said. Two call centers in Morris County, N.J., are in the process of implementing the system.

Camden County officials started looking into the system after a citizen inquired about Smart911 at a town-hall meeting in Voorhees in March. Young said the system will cost the county about $50,000 a year.

“It’s a small investment. If we save a life through this, it’s money well spent,” Young said.”The bottom line is: The more information you put into Smart911, the more helpful it is for first responders,”

Read more here.

A Better Way to Make a 911 Call Comes to NJ


Residents in one part of South Jersey can now take advantage of a new, enhanced 911 system that could wind up saving their lives — or the lives of loved ones.

It’s called smart911.

“It’s a new public safety technology that allows individuals, families, businesses, even schools to prepare in advance for an emergency,” said Todd Miller, vice president of public safety at Rave Mobile Safety, the company that developed smart911.

He said “anyone can go online to and create a safety profile, with as much information about you and your family as you want.”

When someone makes an emergency 911 call, his or her safety profile will automatically be displayed to the 911 operator, allowing the operator to send the right response teams to the right location with the right information.

Miller said a profile could include a specific home or work address, because this may not be immediately available when a caller dials 911 on a mobile phone, or “you might provide photos and physical descriptions of your children, in case they were to go missing.”

He said without smart911, police would need to go to a caller’s home, ask for a photo of the individual that’s missing, then go back to headquarters to distribute it — which all takes a lot of valuable time.

“With smart911, as soon as you dial 911, even without saying a word, that photo … is instantly automatically provided to the dispatcher and can be put in the hands of first-responders,” he said.

He added you can also provide information about medications, pets and businesses, and can provide floor plans and other information to aid first-responders in the event of an emergency.

Camden County Freeholder John Young said smart911 makes a lot of sense.

“It’s a way for us to make sure our first-responders are able to come and service you a lot better, because every second counts,” he said

Young also pointed out if you’ve created a smart911 profile and you’re anywhere in the country outside of Camden county “your information will pop up. It’s across the United States.”

He stressed smart911 is password-protected and that the information is encrypted, so it’s secure.

Miller pointed out smart911 is free for individuals, families and businesses, because a city, township or county will sign up and pay for it — and then everyone in that area is able to take advantage of it.

He said besides Camden County, “Morris County is also introducing smart911, as is the Mountain Valley Regional Dispatch, and that includes Summit, Mountainside and Millburn Townships, and we expect it to continue to spread across New Jersey in the coming months.”


This article was originally posted here.

Camden County Rolls Out Smart911 System

Camden County Freeholder Jonathan Young logs into the Smart911 system. Credit: Matt Skoufalos.

The voluntary system will allow county residents to build information profiles that first responders can use in tailoring their approach to their business or residence in the event of an emergency.

Camden County emergency dispatchers will be able to tailor their approaches to people in need of aid through a new information service that county officials say is the first of its kind in South Jersey.

Called Smart911, the voluntary registration system allows residents and business owners to provide levels of personal information about their family, pets, vehicles, and the layouts of their buildings to be used by first responders in the event of an emergency.

Smart911 joins Swift 911 and Text 911 as the third digital emergency service in use in Camden County.

All information is encrypted and matched to the phone numbers provided by enrollees. It is only accessible to 9-1-1 dispatchers for the duration of a call made by from a number registered with the system. The service is provided to the county government on a $50,000 annual license, but is free for users to access.

Camden County Public Safety Coordinator Robert Blaker called Smart911 “another tool in our toolbox.

“To have information that we wouldn’t have otherwise can be valuable,” Blaker said, noting that officers might be able to de-escalate a domestic dispute or disorderly persons conflict with more details on-hand prior to arrival.

Better information “can change the mindset of a police officer responding,” he said.

Blaker also suggested that Smart911 information could help first responders better aid a resident with a chronic medical condition, developmental disability, or similar concern.

He stressed that users are in control of how much and what kind of information they provide to the system. The Smart911 intake form offers drop-down information for facilities access, vehicles associated with the property owners, home layout information, the names and photographs of pets, and similar details.

Camden County Freeholder Jonathan Young said that Smart911 “can shave seconds off a rescue” with valuable information. The service is provided nationwide, “so it follows you wherever you go,” Young said.

“It’s another enhancement for our first responders,” he said.


This article was originally posted here.

November Is Diabetes Awareness Month

Managing and Preparing for Every Circumstance

Diabetes is a serious disease with no cure. However, there are many ways people can manage it to minimize its impact on their lifestyle. Over 29 million Americans have diabetes and 1 out of every 4 is completely unaware they have it. There are three types of diabetes:

Type 1:

Type 1 diabetes is when the body doesn’t create enough insulin which regulates the bodies blood sugar. Type 1 is a far less common form of diabetes and approximately 5% of those who have diabetes have type 1. Though extensive research has been done, no one knows yet how to prevent type 1.

Type 2:

Type 2 diabetes is the most common form of the disease it occurs when the body can’t use insulin properly and is unable to regulate its blood sugar and keep it at normal levels. Nine out of 10 people with diabetes has type 2 and it has been linked to several risk factors including being overweight, physically inactive, and being directly related to someone with type 2 diabetes.

Gestational Diabetes:

Gestational Diabetes is when a pregnant woman develops diabetes during her pregnancy and can be a risk to the mother and baby. Gestational diabetes often develops around the 24th week of pregnancy and is the abnormally high blood sugar levels. The cause of gestational diabetes is unknown however it is believed that the many hormones from the placenta and developing baby can block the mothers insulin in her body. It can also lead to type 2 diabetes later in life.

Living Right and Preparing Well: 

Today, there are numerous options for managing all types of diabetes with and without medication. From healthy eating and exercising habits to medications proven to help, it’s possible to notdiabetes-awarness-month-graphic only live with your diabetes, but thrive with it too. Maintaining a healthy diet and monitoring your blood sugar is essential to helping your body regulate its sugar levels better. Exercise and maintaining a healthy body weight can not only reduce your risk but also improve your body’s blood sugar. Take advantage of the research and resources made available through organizations like the CDC and  American Diabetes Association. You can prepare yourself and those you love by taking advantage of new technologies that allow you prepare for an emergency ahead of time like Smart911.

How does Smart911 help me or my loved ones with Diabetes?

-Create a Smart911 Safety Profile:

-List your type of Diabetes and the degree of the signs and symptoms. Include any medications being taken or and their location in the home.

Why does creating a Smart911 Safety Profile help?

-Put in your address and medical information. If ever there is an emergency, your Safety Profile will allow 9-1-1 call takers to know medications you may or may not be on and share that information with EMS and medication location within the home.

-At the 9-1-1 center, they can append a note to the person’s address and mobile number, which could be leveraged in an emergency (Example: Amanda Jessup has type 1 Diabetes. Medication is located in upstairs hall bathroom cabinet above the sink).

-In your Safety Profile, you can write in the notes section what hospital you or your loved one is associated with so that a first responder can bring the patient to their health care provider for financial reasons and convenience.

November Awareness: Is 9-1-1 Aware?


November celebrates several awareness months: Epilepsy, Diabetes, Alzheimer’s and Caregiver’s.   As awareness is spread about each of these causes, take a moment to think, Is 9-1-1 Aware?

If you had to dial 9-1-1:

  • Are they aware of your medical condition?
  • Are they aware that you may need a specific treatment plan?
  • Are they aware that you may not be communicating because of a medical condition?
  • Are they aware of where you live when you call from your mobile phone?
  • Are they aware of your emergency contacts that should be notified?
  • Are they aware of your service animal?

They can be, if you take some time to plan ahead.  Create a Safety Profile with Smart911 and make them aware.  It can save seconds in an emergency.

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